Senior Implementation Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Take full ownership of client implementations from the point of Sales handoff through to kickoff, SFTP and claims data setup, configuration, launch readiness, go-live, and transition to Client Success.

• Effectively manage project plans, timelines, dependencies, and ensure launch readiness independently.

• Set up SFTP access and client configurations, verify claims file receipt, and conduct initial file validation.

• Collaborate with the Engineering team on pipeline enablement, troubleshooting ingestion failures, and advanced issues.

• Oversee implementations for physician groups and manage complex rollouts within health systems.

• Facilitate kickoffs, working sessions, status updates, and all client communications.

• Establish time-to-value timelines and proactively address any blockers that could impact launch schedules.

• Organize training sessions and readiness evaluations while documenting configuration, data requirements, outstanding items, and key contacts.

• Collaborate with Product, Engineering, Sales, and Client Success to address dependencies effectively.

• Recognize recurring issues, suggest process enhancements, update documentation, and implement the agreed-upon changes.

• Work alongside the Implementation Lead on complex health system strategies while independently managing daily delivery.

• Assist in automating manual implementation processes.

⛳️ Requirements

• A minimum of 4 years of experience in implementation, onboarding, solutions delivery, or project management with direct responsibility for client engagements.

• Experience in a startup or similarly dynamic environment, demonstrating adaptability to changing processes and priorities.

• Proficient in SFTP file transfers, implementation configurations, and initial data or file validation.

• Proven ability to independently handle multiple implementations, lead client discussions, foresee potential issues, and ensure follow-through.

• Strong, professional communication skills and sound judgment in managing client expectations, coordinating stakeholders, and elevating risks when necessary.

• Passion for serving as an individual contributor within an early-stage team.

• Experience in implementing technology or operational solutions tailored for healthcare clients.

• Involvement in health system implementations that engage IT, revenue cycle, and finance stakeholders.

• Experience working with provider organizations or revenue cycle partners.

• Familiarity with EHR integrations (e.g., Epic) and engaging in technical discussions with engineering teams.

• Understanding of 835/837 claims data formats or processes within healthcare reimbursement workflows.

• Background in enhancing implementation documentation, templates, or workflows, including contributions to automation projects.

• Proficient in tools such as Asana, HubSpot, Metabase, BigQuery, SQL, or AI productivity platforms.

• Must possess authorization to work in the United States without the need for current or future employer sponsorship.

🏝️ Benefits

• Competitive compensation package, including equity options.

• Comprehensive health, dental, and vision insurance coverage.

• Retirement savings options through a 401(k) plan.

• Flexible time-off policy.

• Opportunities for corporate connection and events.

• Remote work flexibility.