Senior Clinical Implementation Manager – East

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete clinical and operational implementation process for designated customers, which includes kickoff, project planning, milestone tracking, risk identification, stabilization, and transitioning to steady-state support.

• Offer both virtual and on-site clinical support from the initial planning phase and education through to go-live and post-launch troubleshooting.

• Develop implementation plans that encompass clinical workflow design, staffing models, order and result routing, patient communication, and administrative processes.

• Coordinate resources across Customer Success, Clinical, Technical Services, Support, and Product teams.

• Provide customized demonstrations, clinical education, and training to physicians, advanced practice providers, sleep technologists, medical assistants, schedulers, and administrative personnel.

• Maintain up-to-date training materials, quick-reference guides, and competency checklists that can be reused.

• Monitor utilization, ordering patterns, turnaround times, and workflow adherence; offer refresher training as necessary.

• Analyze the root causes of low or inconsistent usage and implement corrective measures.

• Collaborate with clinical and operational leaders to redesign workflows and integrate Beacon solutions into daily practice.

• Act as the clinical operations point of contact during pre-sale, implementation, and early adoption phases.

• Serve as the clinical subject matter expert on sleep testing workflows and home sleep apnea testing.

• Make independent decisions regarding implementation methods, sequencing, adoption measurement, and account stabilization.

• Collaborate with Regional Sales Managers on handoffs, quarterly business reviews (QBRs), renewals, and discussions about expansions.

• Provide the Product team with structured feedback on implementation and assist in go-to-market readiness.

• Mentor and coach colleagues and newer specialists; create templates and playbooks.

• Plan priorities for the clinical implementation function over multiple quarters and represent it in cross-team planning efforts.

• Initiate improvement projects that address process, tooling, or enablement gaps.

• Comply with regulatory, compliance, quality, privacy, HIPAA, and SaMD standards; assist with audits and documentation.

⛳️ Requirements

• Current RPSGT certification.

• Over 8 years of direct experience in sleep medicine, sleep lab operations, or home sleep apnea testing.

• Proven experience in managing demonstrations, customer implementations, clinical training, or go-live support in healthcare environments.

• Experience in delivering training and education to both clinical and administrative audiences.

• Background in working cross-functionally with Sales, Customer Support, Marketing, and Product teams.

• Demonstrated experience in mentoring or coaching peers and establishing standards or best practices that are adopted beyond your own work.

• Experience in planning work across multiple quarters and involving various stakeholder groups.

• Willingness to travel nationally (up to approximately 50-75%), including on-site go-live support.

• Familiarity with CRM tools, enablement platforms, and project tracking tools.

• Must be US-based, preferably located in the East territory.

🏝️ Benefits

• Equity.

• Paid time off (PTO).

• Remote work experience supported by asynchronous work practices.

• In-person office hubs available in Boston, New York, or the Bay Area.