Principal Implementation Manager, Connectivity

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Exhibit proficiency in Solutions connectivity implementation to guarantee efficient customer and account onboarding.

• Provide guidance to Implementation Manager, Connectivity, and Senior Implementation Manager, Connectivity team members.

• Deliver peer and cross-functional training on systems and ordering tools.

• Share insights and feedback on ordering processes for enhancements, development, and improvement in Business Validation Testing.

• Act as the Strategic Initiative CSI Lead for programs such as Private APN, Ready to Deploy, SuperBroadband, and Edge Control.

• Substitute for the team's Senior Manager in their absence.

• Conduct personalized technical onboarding sessions for customers.

• Assist or facilitate Connectivity Consultations with T-Mobile Fix Teams.

• Serve as the CSI Lead for Control Center accounts/customers and address requests like SIM fulfillment and billing.

• Provide detailed customer business and technical requirements.

• Suggest solutions and formulate custom implementation plans.

• Aid in platform demonstration sessions with sales teams and customers.

• Collaborate with Sales on highly intricate opportunities.

• Maintain expert-level knowledge of supported products.

• Participate in team Circle Ups, Deep Dives, and training sessions.

• Function as the IoT Sector Lead.

• Collaborate with Product and Engineering teams on development projects.

• Drive requirements and gather customer/vendor feedback for enhancements.

• Provide project management support.

• Mentor Spec, Associate, and IE roles.

• Develop training materials.

⛳️ Requirements

• Bachelor's Degree and 7 years of relevant work experience OR a combination of education and experience considered equivalent (Required).

• Preferred fields of study include Computer Science, IT, Engineering, or related disciplines.

• 7-10 years of experience in Telecommunications, Project Management, Corporate/Customer Facing Presentations, Systems/Platforms Logistics (Preferred).

• Experience with 5G Wireless Networks (Required).

• Proven track record in Customer Satisfaction (Required).

• Expertise in Implementation Management (Required).

• Knowledge of Internet of Things (IoT) (Required).

• Familiarity with IoT Core (Required).

• Experience in Network Connectivity (Required).

• Competence in Peer Development (Required).

• Skills in Product Demonstrations (Required).

• Strong Product Knowledge (Required).

• Proficiency in Technical Presentations (Required).

• Completion of at least two relevant certifications (Preferred).

• Must be at least 18 years old.

• Legally authorized to work in the United States.

• Willingness to travel is required.

• This position is not subject to DOT regulations.

• This is not a safety-sensitive position.

🏝️ Benefits

• Annual stock grant.

• Employee stock purchase plan.

• 401(k) plan.

• Access to free, year-round money coaching.

• Medical, dental, and vision insurance.

• Flexible spending account.

• Paid time off.

• Up to 12 paid holidays.

• Paid parental and family leave.

• Family building benefits.

• Back-up care services.

• Enhanced family support.

• Childcare subsidy.

• Tuition assistance.

• College coaching services.

• Short- and long-term disability coverage.

• Optional AD&D insurance.

• Voluntary accident insurance.

• Voluntary life insurance.

• Voluntary disability insurance.

• Voluntary long-term care insurance.

• Discounts on mobile service and home internet.

• Pet insurance options.

• Commuter and transit programs.

• Opportunities for career growth.