Senior Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the implementation of HealthDyne client projects along with associated change management processes.

• Coordinate internal operational duties related to prescription benefit management, mail order, and specialty pharmacy services.

• Lead the effective onboarding of large, complex clients with specific service needs.

• Act as the primary contact for implementation operations with strategic partners.

• Provide support to the Sales team and participate in finalist meetings.

• Manage critical strategic client and partner implementations along with strategic initiatives.

• Utilize project management skills and HealthDyne operational procedures to ensure successful implementations.

• Offer Sales and Client Service support through direct interaction with customers.

• Execute projects in accordance with contractual obligations.

• Develop and maintain detailed project plans, facilitate requirements-gathering sessions and status meetings, and report on project health.

• Promote interdepartmental communication among Finance, IT, Mail Pharmacy Operations, Specialty Pharmacy Operations, Hub Services, and additional departments.

• Lead the creation and documentation of Standard Implementation Procedures.

• Communicate critical path items, opportunities, and overall customer status to the HealthDyne leadership team.

• Provide appropriately tailored information to various client types.

• Implement post-implementation improvement initiatives and design processes to reduce future implementation risks.

• Travel occasionally as needed.

⛳️ Requirements

• A four-year college degree or at least 5 years of experience in client services or project management.

• Experience in Pharmacy Operations/Technology and/or project management.

• Commitment to continuous learning in the pharmacy sector and ongoing development of product knowledge in PBM, pharmacy practices, product offerings, pricing components, as well as company capabilities and limitations.

• Ability to manage multiple projects to successful and timely completion.

• Exceptional internal and external communication skills, including the ability to speak before groups.

• Competence in preparing for, leading, and directing internal and external meetings.

• Strong interpersonal, written communication, and documentation abilities.

• Advanced project planning skills with a keen attention to detail and the ability to prioritize tasks and meet deadlines.

• Capability to utilize logical approaches to solve problems and develop effective solutions.

• Proficiency in analyzing, interpreting, and organizing information clearly and concisely.

• Expert-level knowledge of desktop applications such as Outlook, Word, Excel, and PowerPoint.

• Familiarity with Salesforce.com is advantageous.

• Flexibility and adaptability, with the ability to multitask and manage time efficiently.

• Ability to work independently while also supporting, contributing to, and leading teams.

🏝️ Benefits

• No benefits or compensation extras specified.