Senior Implementation Consultant, Logis Dispatch

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the implementation of Logis Dispatch projects, overseeing the process from kickoff to handoff.

• Take responsibility for implementation timelines, ensuring project health, risks, deadlines, and next steps are updated weekly.

• Conduct thorough discovery sessions to understand call types, response plans, units, stations, geography, and dispatch-center workflows.

• Proactively identify project risks with the team lead and client, including developing recovery plans.

• Configure Logis Dispatch in accordance with established configuration standards, including mapping and unit recommendations.

• Collaborate with Integration Engineering on ePCR, billing, mapping, vehicle location, telephony, and paging interfaces.

• Plan and execute cutovers with dispatch centers, often on-site, which includes preparing rollback plans and making go/no-go decisions.

• Provide training for call-takers, dispatchers, supervisors, and administrators.

• Ensure smooth transitions to Customer Care support and Customer Success.

• Mentor junior consultants and keep the implementation playbook updated.

• Log work hours in real-time, categorized by customer and type of work.

• Review AI-generated configuration checks, cutover plans, training materials, and updates for customers.

• Coordinate activities with Integration Engineering, Customer Care, and Customer Success teams.

• Report directly to the Team Lead, Implementation (Logis Dispatch), under the Director of Implementation, Logis.

• Success is measured by timely, accurate go-lives, time to value, adherence to project plans, customer satisfaction, smooth handoffs, and thorough time tracking.

⛳️ Requirements

• A minimum of four years of experience implementing dispatch or other public-safety software, or operating within a 911 or dispatch center.

• Experience in planning and executing a live cutover on an active dispatch floor.

• Familiarity with system connectivity, including interfaces, mapping, and data transfer between systems.

• Capability to manage multiple complex projects simultaneously while remaining calm and clear under customer pressure.

• Willingness to travel for on-site go-live events.

• Previous experience with Logis Dispatch is preferred.

• Background as a dispatcher or telecommunicator, or certification in EMD or EFD is advantageous.

• Experience with multi-agency, mobile integrated health (MIH), or international dispatch projects is a plus.

• Understanding of dispatch and emergency communications fundamentals, such as call-taking, triage, dispatching, unit status, incident closing, ePCR, records management, mapping, vehicle location, radio, telephony, and paging.

• Proficient in using project management, CRM, Logis Dispatch, ticketing systems, customer success tools, team chat applications, time tracking, and AI workspace tools.

• A successful background check is required for employment offers.

🏝️ Benefits

• Competitive health plans, including medical, dental, and vision insurance.

• Paid time off (starting at 20 days) and 12 company holidays.

• 401(k) plan with company matching contributions.

• Telemedicine services provided by ESO.

• Savings accounts options such as FSA, HSA, and DCA.

• Access to an Employee Assistance Program (EAP).

• Annual reimbursement for health and wellness expenses.

• Peace of mind benefits, including life insurance, disability insurance, and additional worksite benefits.

• Paid parental leave, a new child program, and flexible options for returning to work after parental leave.

• Casual office environment with unlimited snacks and drinks available.

• Skill badges representing short, practical certifications in ESO products and relevant job skills.

• A remote, collaborative team dedicated to your professional growth.