Implementation Manager

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Serve as the main contact for assigned implementations and oversee the entire delivery process.

• Work closely with stakeholders to create process flows, requirements, and program solutions that enhance the experiences of patients, providers, and agents.

• Ensure that product development and implementation occur on schedule, aligning with PSC/PECS expectations.

• Partner with the PSC technology group to assess system requirements.

• Lead discussions with operational teams to identify needs and deliver solutions that optimize workflows.

• Define the scope of projects and convert it into actionable tasks and timelines.

• Oversee implementation processes, including tracking progress, resolving issues, implementing systems, testing, documentation, and training.

• Guide cross-functional teams towards achieving project objectives while ensuring quality and customer satisfaction.

• Organize project meetings and instill accountability for deliverables.

• Keep stakeholders informed on progress and manage their expectations.

• Identify challenges, explore potential solutions, and implement effective resolutions.

• Provide historical context post-launch to operational leadership and assist with change requests and program improvements.

• Carry out additional responsibilities as required based on staffing and implementation needs.

⛳️ Requirements

• A Bachelor's Degree or higher is required.

• At least 6 years of experience in HUB services implementation management, program management, or operations management.

• Extensive knowledge of patient support programs and solutions for patient access and affordability, including reimbursement services, free drug programs, and pharmacy services.

• Proven track record in leading, managing, and successfully launching new processes or technological enhancements.

• Demonstrated ability to lead and work collaboratively with both direct and indirect project teams.

• Capacity to conceptualize, develop, implement, and evaluate projects and processes.

• Proficient in Microsoft Excel, Outlook, Word, and Visio.

• Preferred: Advanced Degree.

• Preferred: Program or clinical experience in immunology and/or oncology.

• Preferred: Experience in medical benefits and infusion services.

🏝️ Benefits

• Inclusive work environment.

• Equal opportunity employment.

• Accommodations in the interview process for applicants with disabilities.

• Up to 25% travel required (travel-related work arrangement).