Senior Implementation Consultant

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Lead the technical discovery and design solutions during the final stages of sales engagements for key clients.

• Create intricate implementation plans and guarantee smooth transitions to delivery and support teams.

• Take ownership of the technical implementation and enhancement of significant client projects.

• Tailor solutions to address specific business needs.

• Act as the main technical liaison for advanced software, product data feed, API integration, and FTP concerns.

• Deliver expert-level training and consultation on the platform to client stakeholders.

• Collaborate with Sales, Product, Engineering, and Client Success teams.

• Guide and mentor junior Client Success Engineers.

• Propel cross-functional projects aimed at enhancing internal processes, workflows, and client interactions.

• Create webinars, videos, and documentation for large-scale onboarding and education.

• Leverage AI for planning implementations, preparing client documentation, conducting troubleshooting research, and creating enablement content.

• Simplify complex technical concepts for both technical and non-technical stakeholders.

• Advocate for the client’s perspective in product feedback sessions.

• Manage high-risk client situations and ensure timely resolutions.

⛳️ Requirements

• Over 3 years of experience in a client-facing technical role within SaaS, focusing on onboarding or solution engineering for enterprise clients.

• Proficient in both written and spoken English.

• Extensive experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.

• Advanced knowledge of REST and SOAP API integrations and troubleshooting.

• Strong proficiency in Excel and HTML.

• Proven ability to oversee multiple complex client projects at the same time.

• Excellent skills in problem-solving, time management, and prioritization.

• Strong communication and presentation abilities for both technical and non-technical audiences.

• Established capability to document processes and develop technical enablement materials.

• Ability to excel in a fast-paced, dynamic environment and adjust to changing priorities.

• Experience utilizing AI tools such as ChatGPT, Microsoft Copilot, or Claude.

• Willingness to travel up to 10% of the time.

🏝️ Benefits

• Enhanced Private Medical Insurance along with a Health Cash Back Plan.

• Life insurance and disability benefits.

• Pension plan featuring a 4% company match.

• 25 days of paid time off (PTO).

• 8 company-paid holidays.

• 2 floating holidays that are paid.

• 10 paid sick days.

• 2 wellness days.

• 1 paid volunteer day.

• £45/month stipend for remote work internet costs.

• Access to the Calm App.

• Employee Assistance Program.

• Stipend for professional development.

• Opportunities for learning and development.

• Charitable contribution matching for each team member.

• Remote-first working environment.

• Compensation and total rewards benefits that are competitive within the industry.