Senior Implementation Consultant

This is a fully remote position, open to applicants in United States, +19 more locations.

📋 Description

• Collaborate with a project team to provide enQuesta CIS solutions and additional value-added services to both new and existing clients.

• Conduct analysis and documentation of business process requirements.

• Configure systems utilizing workflow and business rules.

• Execute testing, implementation, training, and support tasks.

• Convert customer requirements into actionable solution deliverables.

• Identify and comprehend client business requirements and apply them within the project scope.

• Partner with data conversion specialists to manage legacy data transitions.

• Facilitate training for end users through remote and classroom-led sessions.

• Gain an understanding of software functionality and capabilities, and submit enhancement requests to Product Development when necessary.

• Collaborate with Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Implementation Specialists.

• Offer CIS subject matter expertise and consulting services for project teams involved in implementations, upgrades, and quotations.

• Engage in discovery sessions to outline current-state and future-state processes and generate relevant documentation.

• Assist in data mapping and validation processes.

• Draft and implement software testing aligned with best practices and customer specifications.

• Create training materials and provide training to end users.

• Act as a customer advocate and facilitate communication between internal departments.

• Support customers during testing phases, production implementations, and post-launch activities.

⛳️ Requirements

• Bachelor's Degree in Business, Accounting, Information Systems, or a related field, or equivalent professional experience.

• Over 5 years of experience in CIS, Utility Industry, S&S enQuesta, JIRA, Confluence, and Clarizen is advantageous.

• Proficiency in electric rate configuration, implementation, and ongoing maintenance within a CIS billing system.

• Experience with MDM systems with a focus on billable read workflows.

• Excellent customer service skills along with strong oral and written communication abilities.

• Outstanding problem-solving skills; capable of quickly and effectively assessing information to make independent conclusions.

• Proven ability to listen to and interpret requirements, recommend solutions, and lead or participate in business process analysis sessions with clients.

• Detail-oriented and committed to meeting expectations.

• Positive, proactive, and action-oriented mindset and approach.

• Capable of managing multiple tasks simultaneously with exceptional organizational skills.

• Familiar with, or committed to learning, intermediate SQL commands/statements.

• Knowledge of standard UNIX/SSH and FTP commands for interface file manipulation.

• Experience with AI tools such as Claude or Copilot is a plus.

• Must possess a current, valid passport.

• Legally eligible for international travel, including passport-based visa exemptions or necessary travel visas for Canada, the United States, and the Caribbean.

🏝️ Benefits

• Three weeks of vacation and five personal days.

• Comprehensive medical, dental, and vision benefits starting on your first day of employment.

• Employee stock ownership opportunities.

• RRSP/401k matching programs.

• Lifestyle rewards.

• Remote work options and more!