Senior Implementation Consultant

This is a fully remote position, open to applicants in United States, +19 more locations.

📋 Description

• Collaborate with a project team to implement enQuesta CIS solutions and provide value-added services to both new and existing clients.

• Conduct analysis and documentation of business process requirements.

• Configure systems through workflows and business rules.

• Execute software testing, implementation, training, and support activities.

• Convert customer requirements into actionable solution deliverables.

• Work alongside data conversion specialists for the transition of legacy data.

• Educate end users through remote and classroom-based training sessions.

• Maintain up-to-date knowledge of software functionality and submit enhancement requests when necessary.

• Collaborate effectively with Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and Implementation Specialists.

• Offer CIS subject matter expertise and consultancy for customer implementations, upgrades, and proposals.

• Engage in client discovery sessions to document both current and future-state processes.

• Assist in data mapping and validation efforts.

• Create and execute software testing plans based on best practices and customer specifications.

• Prepare training materials and conduct training for end users.

• Act as a customer advocate and enhance communication with internal teams.

• Support customers during testing, production implementation, and post-implementation phases.

• Travel approximately 75% as required.

⛳️ Requirements

• Bachelor's Degree in Business, Accounting, Information Systems, or a related field, or equivalent professional experience.

• A minimum of 5 years of experience in CIS, Utility Industry, S&S enQuesta, JIRA, Confluence, and Clarizen is advantageous.

• Proven experience with electric rate configuration, implementation, and ongoing maintenance within a CIS billing system.

• Familiarity with MDM systems, specifically concerning billable read workflows.

• Strong customer service and oral/written communication abilities.

• Excellent problem-solving skills; capable of independently assessing information to reach swift and effective conclusions.

• Ability to listen to and interpret requirements, suggest solutions, and lead or partake in business process analysis sessions with clients.

• Detail-oriented with a commitment to meeting expectations.

• Positive, proactive, and results-driven attitude.

• Competent in managing numerous tasks simultaneously, exhibiting outstanding organizational skills.

• Knowledge of or willingness to learn intermediate SQL commands/statements.

• Familiarity with standard UNIX/SSH and FTP commands for interface file manipulation.

• Experience with AI tools such as Claude or Copilot is a plus.

• Must possess a valid passport and legal eligibility for international travel, including necessary visa exemptions or travel visas for Canada, the United States, and the Caribbean.

🏝️ Benefits

• 3 weeks of vacation and 5 personal days.

• Comprehensive Medical, Dental, and Vision benefits commencing on your first day of employment.

• Employee stock ownership opportunities.

• RRSP/401k matching programs available.

• Lifestyle rewards to promote well-being.

• Option for remote work.