Senior Implementation Consultant

This is a fully remote position, open to applicants in United States, +19 more locations.

📋 Description

• Collaborate with a project team to implement enQuesta CIS solutions and deliver value-added services to both new and existing clients.

• Conduct analysis and documentation of business process requirements.

• Configure systems through workflows and business rules.

• Execute testing, implementation, training, and support activities.

• Convert customer requirements into actionable solution deliverables.

• Define and comprehend client business needs and apply this information within the project's scope.

• Partner with data conversion experts on the transition of legacy data.

• Provide training to end-users through both remote and in-person sessions.

• Gain an understanding of software functionalities and capabilities, and submit enhancement requests when necessary.

• Collaborate with Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and Implementation Specialists.

• Offer CIS subject matter expertise and consulting for customer implementations, upgrades, and quotations.

• Engage in discovery sessions and document both current-state and future-state processes.

• Assist with data mapping and validation tasks.

• Create and execute software testing plans based on best practices and customer requirements.

• Develop training materials and provide training for end-users.

• Act as a customer advocate and facilitate communication with internal teams.

• Offer support during customer testing, the production implementation phase, and beyond.

⛳️ Requirements

• Bachelor's Degree in Business, Accounting, Information Systems, a related field, or equivalent professional experience.

• Over 5 years of experience in CIS, Utility Industry, S&S enQuesta, JIRA, Confluence, and Clarizen is advantageous.

• Proficiency in electric rate configuration, implementation, and ongoing maintenance within a CIS billing system.

• Experience with MDM systems, focusing on billable read workflows.

• Outstanding customer service and excellent oral and written communication skills.

• Strong problem-solving abilities; capacity to interpret information and make informed, independent decisions swiftly.

• Ability to listen, interpret requirements, propose solutions, and engage in business process analysis sessions with customers.

• Detail-oriented with a commitment to meeting expectations.

• A positive, proactive, and action-oriented mindset and approach.

• Capability to manage multiple tasks effectively, showcasing strong organizational skills.

• Familiarity with, or a commitment to learning, intermediate SQL commands/statements.

• Understanding of standard UNIX/SSH and FTP commands for interface file manipulation.

• Experience working with AI technologies such as Claude or Copilot is a plus.

• A current, valid passport.

• Legally eligible for international travel, including passport-based visa exemptions or necessary travel visas for entry into Canada, the United States, and the Caribbean.

🏝️ Benefits

• Three weeks of vacation and five personal days.

• Comprehensive Medical, Dental, and Vision benefits starting on your first day of employment.

• Employee stock ownership opportunities.

• RRSP/401k matching programs.

• Lifestyle rewards.

• Flexible remote work options.