Senior Human Resources Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Facilitate a consistent onboarding process for employees and contractors in the US and Canada using Rippling.

• Manage offboarding tasks, which include revoking access, returning devices, cleaning up equity, processing final pay, and removing system access.

• Keep employee records, organizational charts, and HR data updated in Rippling.

• Oversee benefits administration for US and Canadian employees, including enrollment and coordination with carriers.

• Provide basic IT support, including Google Workspace access, password resets, device coordination, and hardware procurement.

• Take ownership of the SOC II HR security policy and maintain documentation for annual audits.

• Administer performance review cycles within Lattice.

• Guide managers on expectations, performance issues, accountability discussions, and performance improvement plans (PIPs).

• Monitor and document escalating performance issues.

• Conduct live training sessions for managers and evaluate behavioral changes.

• Coordinate with external training providers and oversee vendor logistics.

• Uphold and enforce HR policies while keeping the Employee Handbook up to date.

• Act as the primary contact for employee relations issues.

• Ensure adherence to employment laws.

• Manage Rippling workflows, automations, reporting, and data integrity.

• Oversee Lattice performance management, 1:1 tracking, and development records.

• Assist in recruiting coordination through Ashby.

• Prepare compensation recommendations based on market benchmarks and internal equity assessments.

• Supervise the annual compensation review process and present costed options to the COO.

• Report directly to the COO and collaborate with the Senior Talent Acquisition Partner.

⛳️ Requirements

• 5–8 years of hands-on HR experience as a generalist or HR manager.

• Proven experience in a startup, scaleup, or similarly lean environment managing multiple functions concurrently.

• Strong understanding of basic employment laws in both Canada and the US, applicable to a distributed workforce.

• Demonstrated experience in performance management, handling difficult conversations, PIPs, and supporting managers during terminations.

• Tech-savvy and systems-oriented; capable of quickly learning HR tools and building automations in Rippling.

• Experience with large-scale onboarding and offboarding processes.

• Familiarity with SOC II compliance or similar standards.

• Strong instincts in employee relations.

• Excellent organizational abilities and attention to detail.

• Comfortable with IT fundamentals, including password resets, Google Workspace administration, and device management.

• Experience in the fintech, SaaS, or technology sector (preferred).

• Background in supporting a distributed workforce in both the US and Canada (preferred).

• Familiarity with HR tools like Rippling, Lattice, Ashby, Checkr, or Vanta (preferred).

• CHRP designation or equivalent Canadian HR certification (preferred).

• Experience working with external training vendors (preferred).

• Availability to work standard business hours in alignment with Eastern Time.

• Must be able to work remotely from the country of hire.

🏝️ Benefits

• Performance Bonus: Up to 10% of annual base salary.

• Equity: Stock options in a rapidly growing fintech company.

• Full coverage of medical, dental, and vision premiums for individuals on the USA base plan, with substantial contributions for other plan options.

• Complete coverage of extended medical, dental, and vision premiums for employees and their families under the Canadian comprehensive plan.

• Retirement plan featuring 4% company matching.

• Eight weeks of paid parental leave for birthing parents, and four weeks for non-birthing parents.

• Three to five weeks of paid time off (PTO) based on tenure.

• Five health days.

• Fifteen holidays.

• End-of-year shutdown.

• Performance-based bonuses.

• Remote-first culture.

• Fast-paced and collaborative work environment.

• Competitive compensation package.