Senior Growth Manager – Loyalty & Subscription

This is a fully remote position, open to applicants in Uruguay.

📋 Description

• Lead and motivate the loyalty and subscription team for Shapermint CLUB, ShaperBox, and Autoship.

• Establish the vision and strategy focused on retention and growth.

• Create strategic roadmaps that integrate marketing, product, and customer experience to enhance customer lifetime value.

• Foster cross-functional collaboration with marketing, finance, product, and customer service teams.

• Develop and enhance subscription products for user-friendliness, customer value, and market differentiation.

• Utilize customer data and insights to experiment with and validate new features and subscription models.

• Own key performance indicators and analytics, implement metrics, report on subscription health, and drive data-driven improvements.

• Deliver tailored engagement strategies that cultivate loyalty and retention.

• Optimize processes and systems for scalable, efficient, and technology-enabled subscription management.

• Recruit, train, and develop a high-performing team.

• Prioritize and implement initiatives while overseeing OKRs, budgets, and timelines.

• Encourage innovation, accountability, and adaptability within the Loyalty team.

• Propel subscription growth to achieve 20% of total orders and approximately $8M in quarterly revenue.

⛳️ Requirements

• 6+ years of experience in Product roles, preferably in e-commerce, focused on building, optimizing, and scaling subscription programs.

• Demonstrated expertise in loyalty and subscription management.

• Proven experience in designing and executing customer retention initiatives that lower churn, boost engagement, and maximize customer lifetime value.

• Strong analytical and interpretation abilities, converting customer insights into actionable strategies and measurable outcomes.

• Solid background in Conversion Rate Optimization (CRO), including A/B testing, user segmentation, and targeted campaigns.

• Experience in guiding cross-functional teams and handling complex projects in fast-paced environments.

• Proficient in CRM, marketing automation, and customer data platforms pertinent to subscription and loyalty programs.

• Background in team building, mentoring talent, and fostering continuous improvement.

• Capability to manage OKRs, budgets, timelines, KPIs, and subscription health reporting.

🏝️ Benefits

• 100% Remote

• Competitive salary in USD

• Paid time off

• Dynamic, diverse, and talented global team

• Opportunities for growth

• Clear career paths

• Investment in AI and automation