Senior Growth Enablement Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop Encircle’s strategy and roadmap for growth enablement in collaboration with Sales, Customer Success, and Growth Leadership.

• Identify the necessary knowledge, skills, and behaviors for all customer-facing positions.

• Evaluate team capabilities and focus on high-impact areas for enablement.

• Create a scalable enablement program with defined owners, regular cadence, and measurable outcomes.

• Anchor sales, onboarding, and support in a thorough understanding of restoration businesses.

• Incorporate customer insights, feedback, and narratives into learning alongside Product Marketing.

• Assist teams in comprehending restoration business operations, contractor relations with adjusters and carriers, and daily challenges.

• Enhance the clarity, practicality, and customer-centric nature of discussions.

• Collaborate with sales leadership to establish and implement customer conversation methodologies across new sales and account management.

• Take ownership of the continual reinforcement of sales skills.

• Foster listening, discovery, value demonstration, and product demonstration capabilities.

• Extend enablement efforts to onboarding and activation processes.

• Develop demo and conversation frameworks tailored by role, audience, and product.

• Create and oversee a customer-facing certification program.

• Conduct regular practice and review sessions.

• Establish structured onboarding pathways for sellers, account managers, and onboarding and activation managers.

• Set milestones and provide support for new hires during their initial months.

• Integrate restoration-industry learning into the onboarding process.

• Develop practical tools such as talk tracks, discovery guides, and responses to common inquiries with Product Marketing.

• Maintain a central repository of current and approved enablement materials.

• Ensure teams are prepared for product or pricing changes.

• Define enablement impact metrics in collaboration with Sales Leadership and Revenue and Growth Operations.

• Leverage call insights, performance data, and feedback from teams and customers to shape the enablement program.

• Report on readiness, adoption, and impact to growth and sales leadership.

⛳️ Requirements

• Over 10 years of experience in sales enablement, revenue enablement, or a related field.

• Ideally, experience in a B2B SaaS environment.

• Proven track record of building an enablement program from the ground up.

• Experience implementing a consistent approach to customer conversations and sustaining it beyond a single training session.

• Background in supporting multiple customer-facing teams, including new sales, account management, and onboarding or customer success.

• Ability to gain trust with seasoned teams while aiding their growth by building on their existing knowledge.

• Strong facilitation and coaching abilities.

• Capacity to make learning practical, engaging, and relevant.

• Skill in simplifying complex products into usable tools.

• Proficiency in utilizing data and customer insights to prioritize tasks and demonstrate impact.

• Customer-oriented mindset with a keen interest in understanding customer businesses.

• Comfort with modern sales tools, including CRM, conversation intelligence, and AI tools for learning and content.

• Experience in enabling teams that serve trades, construction, field services, insurance, or owner-operated businesses is a distinguishing factor.

• Experience in a fast-paced sales environment with short deal cycles is a differentiator.

• A background in sales or customer success adds value.

🏝️ Benefits

• Flexible working hours.

• Self-managed vacation policy.

• Remote-first work arrangement.

• Access to a collaboration hub in Kitchener.

• Support for learning and career development.

• Well-being support.

• Accessibility accommodations throughout the hiring process.