Provider Growth Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of provider accounts following implementation and increase orders annually.

• Handle inbound inquiries from smaller practices and referral sources; qualify leads and schedule follow-up actions.

• Conduct discovery calls and demonstrations with providers and practice administrators.

• Consistently follow up to transition practices from initial interest to their first order.

• Direct larger practices and health system opportunities to the Sales Director and Territory Manager.

• Activate new practices using the onboarding playbook, which includes account setup, ordering procedures, patient communication, and activation.

• Provide training to providers, medical assistants, and staff on ordering processes and patient activation.

• Assist practices with billing inquiries, including digital mental health treatment codes and payer coverage; engage Market Access for complex issues.

• Drive new practices towards their first orders and encourage repeat orders from multiple providers.

• Oversee smaller and referral-partner practices through regular check-ins, office hours, webinars, and targeted outreach.

• Monitor ordering and activation metrics and respond to declining performance.

• Increase orders by integrating prescribers, extending to new patient demographics, and incorporating referrals into practice workflows.

• Act as the initial point of contact for practice inquiries and route technical, billing, or contract issues internally.

• Execute targeted outbound outreach to priority accounts and specific practice segments.

• Collaborate with referral partner networks to create new practice opportunities.

• Support conferences and events through pre-event outreach, booth management, and follow-up activities.

• Document insights to enhance sales materials, onboarding, training, and care pathway templates.

• Maintain precise Salesforce records for activities, stages, pipelines, and next steps.

• Experiment with new strategies to engage, convert, and support practices as the referral model grows.

• Success metrics include inbound response time, new practices and first orders, conversion rates, time to first order, repeat orders at 90 days, order growth, qualified meetings, and sourced pipeline.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Minimum of 4 years in B2B sales or account management, specifically selling to medical practices or provider groups.

• Proven track record of meeting or exceeding performance targets related to new accounts, orders, or revenue.

• Experience in full-cycle sales: prospecting, discovery, demonstrations, closing, and onboarding new accounts.

• Familiarity with how small practices make purchasing decisions.

• Disciplined in pipeline management and follow-up across over 50 practices at various stages.

• Excellent, confident communication skills via phone and video.

• Ability to navigate ambiguity and adapt to change.

• Knowledge of practice billing and reimbursement, including fee-for-service, HCPCS/CPT, charge capture, or prior authorization (preferred).

• Experience in selling a new product or category (preferred).

• Background working with referral or channel partners (preferred).

• Experience in behavioral health, sleep medicine, or primary care (preferred).

• Previous experience in a startup or early-stage commercial team (preferred).

• Familiarity with Salesforce and HubSpot (preferred).

• Must be authorized to work in the United States, as Big Health participates in E-Verify for all new hires in the U.S.

🏝️ Benefits

• Performance-based growth incentive linked to activating new practices and increasing orders.

• Equity opportunities.

• Comprehensive benefits package.