Senior Global Study Manager, Central Lab Services

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Act as the primary contact for clients and serve as a liaison among clients, CROs, and Labcorp.

• Direct interactions among Labcorp study team members to ensure the smooth delivery of studies.

• Provide oversight in project management for crucial client deliverables, budgets, risks, and milestones.

• Facilitate effective communication between clients and the broader Labcorp study team.

• Evaluate statements of work to ensure quality implementation of client-specific requirements.

• Oversee a portfolio of global, high-complexity studies.

• Serve as a client ambassador within Labcorp Central Lab Services and across various Labcorp business units.

• Document and respond to customer expectations while adhering to regulatory standards.

• Manage conflicting priorities and make tough decisions amidst changing timelines and priorities.

• Implement, monitor, and report on performance metrics.

• Contribute to ongoing process improvement, quality, and productivity initiatives.

• Collaborate with internal and external personnel to grasp the culture and pipeline of assigned clients.

• Forge internal and external relationships to ensure timely delivery within budget.

• Attend functional meetings and ensure processes are kept up to date.

• Adhere to the LCLS Global Project Management strategy.

• Support efforts for continuous improvement, quality, and productivity.

• Perform additional duties as assigned.

• Assist Central Labs clinical trial projects across phases I–IV for a key pharmaceutical client account.

• Lead intricate global studies, stakeholder communications, risk and timeline management, cross-functional collaboration, and client service.

⛳️ Requirements

• Bachelor's degree.

• At least 5 years of experience in the pharmaceutical, biotechnology, or CRO industry.

• Minimum of 5 years managing complex global clinical projects, including budget, risk, timeline, and stakeholder management.

• Over 5 years of experience in client-facing and stakeholder management roles.

• A minimum of 2 years of experience in Central Labs.

• Proven ability to drive project execution, influence cross-functional teams, and achieve results in a dynamic and fast-paced environment.

• Capacity to lead client communications, manage expectations, influence outcomes, and cultivate long-term trusted partnerships.

• Demonstrated leadership skills, including the ability to influence without direct authority, align cross-functional teams, and eliminate obstacles.

• Proven track record of contributing to broader client, operational, and organizational goals.

• Customer-focused and solution-oriented mindset.

• Demonstrated success in process improvement, change management, or operational excellence initiatives.

• Strong understanding of clinical trials, project management methodologies, and clinical development processes.

• Ownership mindset, accountability, independent decision-making, and successful execution of complex projects.

• Proven ability to think strategically, anticipate challenges, and devise proactive solutions.

• Monday to Friday work schedule.

• Preferred: Master's degree or equivalent university degree.

• Preferred: Project Management training or certification (PMP, Prince2).

🏝️ Benefits

• Mentoring, training, and personalized development planning.

• Opportunities for career growth.

• Commitment to equal opportunity employment.

• Disability accommodations available for applicants.