Senior Global Service Associate – Tax & Accounting

This is a fully remote position, open to applicants in Poland, +2 more countries.

📋 Description

• Serve as the main point of contact for clients, ensuring the prompt and precise delivery of accounting and tax services.

• Oversee and manage compliance requirements related to accounting and taxes, including tax and statutory filings.

• Offer clients expert advice on accounting and tax best practices.

• Collaborate with internal teams and local service providers to guarantee timely service delivery.

• Cultivate and sustain relationships with clients and local service providers/teams, understanding their needs and delivering tailored solutions.

• Assist in the development and implementation of new services and processes aimed at enhancing the client experience.

• Ensure accurate client records and comprehensive documentation using Salesforce, SharePoint, FreshDesk, Microsoft Teams, and similar systems.

• Generate service tickets, verify customer/provider data, monitor assigned tasks and tickets, and provide updates.

• Address ad hoc customer inquiries and engage appropriate teams for escalations or service enhancements.

• Establish and maintain region- and/or service-line-specific knowledge bases.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• At least 5 years of experience in Accounting and Tax within a customer-facing service delivery role.

• Certified Public Accountant (CPA) designation is advantageous.

• Familiarity with IFRS and US GAAP.

• Experience with accounting software such as NetSuite, Xero, Sage Intacct, QuickBooks, or similar platforms.

• General knowledge of bookkeeping, Accounts Payable and Receivable processes, management reporting, and consolidation services across various jurisdictions.

• Strong skills in customer interaction.

• Exceptional written and verbal communication abilities.

• Strong analytical and problem-solving capabilities.

• Experience in project management and/or onboarding.

• Proficiency in Microsoft Word, Excel, PowerPoint, and Visio.

• Ability to work collaboratively, manage multiple business relationships, adapt to a changing environment, meet deadlines, and contribute in a proactive manner.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible work arrangements.

• Competitive compensation package.