Senior Functional Consultant – D365 CE (Field Service, Sales)

This is a fully remote position, open to applicants in India.

📋 Description

• Collect, analyze, and document business requirements pertaining to Dynamics 365 CE, Field Service, and Sales.

• Configure and provide support for D365 CE applications based on the identified business needs.

• Offer functional expertise in the Microsoft Dynamics 365 Field Service and Sales modules.

• Comprehend and translate business processes into functional solutions within Dynamics 365.

• Assist in the configuration of Field Service features, including work orders, incident types, resource scheduling, booking, and service agreements.

• Configure and support Sales functionalities, covering lead management, opportunity management, accounts, contacts, and sales processes.

• Develop functional specifications and collaborate with technical teams for customizations and integrations.

• Organize and carry out User Acceptance Testing (UAT), including preparation of test scenarios, validation of test cases, and tracking defects.

• Conduct business validation to ensure that the configured solution aligns with business expectations.

• Collaborate closely with business stakeholders, developers, QA teams, and project managers.

• Provide functional support, troubleshoot application issues, and suggest process enhancements.

• Assist in deployment activities, documentation, and offer post-implementation functional support.

⛳️ Requirements

• Over 8 years of overall experience in Microsoft Dynamics 365 CE / CRM functional consulting.

• Extensive hands-on experience with Dynamics 365 Field Service and Sales modules.

• Experience in functional configuration, customization support, and mapping business processes.

• Strong understanding of Field Service processes, including work orders, resource scheduling, bookings, and service management.

• Good knowledge of Dynamics 365 Sales processes, including leads, opportunities, accounts, contacts, and sales pipeline management.

• Proven experience in requirement gathering, functional documentation, and stakeholder management.

• Practical experience in coordinating UAT, testing, and business validation.

• Ability to collaborate with technical teams to convert business requirements into functional solutions.

• Strong analytical, problem-solving, and communication skills.

• Experience with end-to-end D365 CE implementation and support projects.

• Familiarity with the Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse.

• Understanding of integrations with other Microsoft Dynamics 365 applications.

• Experience with Agile/Scrum delivery methodologies.

• Microsoft Dynamics 365 certifications are a plus.

• Capability to independently manage functional discussions and stakeholder expectations.

• Comfortable working with global teams in a remote delivery environment.

• Must be proactive, detail-oriented, and able to drive functional deliverables.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and certification.

• Flexible working hours and remote work options.

• Engaging work environment with a focus on teamwork and collaboration.

• Comprehensive health and wellness benefits.