Senior Full Stack Software Engineer

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Configure, customize, and maintain solutions on the Zendesk Platform.

• Develop and enhance Zendesk solutions utilizing the Zendesk Apps Framework (ZAF) and ZAF SDK.

• Create reusable Zendesk applications, extensions, and components.

• Implement and integrate Zendesk Customer Service and Zendesk AI functionalities.

• Support the Employee Service Platform, Workforce Management, and Quality Assurance solutions as needed.

• Convert business and technical requirements into scalable solutions based on Zendesk.

• Design, develop, test, and deploy modern web and mobile applications.

• Create reusable, maintainable, and scalable software components across both client-side and server-side technologies.

• Develop and integrate Web APIs, REST, SOAP, XML, and JSON services.

• Develop and manage database solutions.

• Integrate Zendesk and custom applications with third-party systems and enterprise platforms.

• Support application deployment, configuration, updates, and maintenance tasks.

• Contribute to CI/CD pipelines.

• Collaborate with third-party technical teams on system integrations.

• Implement secure development and integration practices.

• Meet with clients to gather business and technical requirements.

• Work alongside project managers, designers, engineers, PMO teams, and business stakeholders.

• Engage in technical discussions, solution design, and project planning activities.

• Test components, troubleshoot, and resolve application and integration issues.

• Participate in code reviews and adhere to software development best practices.

• Ensure applications satisfy technical, functional, security, and performance standards.

• Keep abreast of emerging technologies and identify strategies to enhance solution quality and delivery effectiveness.

⛳️ Requirements

• 3–5 years of experience with the Zendesk Platform.

• 3–5 years in software development and/or experience with low-code platforms.

• Strong background in Zendesk Platform configuration and development.

• Proven track record of working with cross-functional teams, PMO, clients, and business stakeholders.

• Excellent communication and interpersonal skills.

• Ability to clearly articulate complex technical concepts.

• Capability to work independently as well as part of a distributed team.

• Strong problem-solving, analytical, and innovative thinking abilities.

• Exceptional written and spoken English skills.

• Bachelor’s degree in IT, Computer Science, Software Engineering, or a related field, or equivalent professional certifications and experience.

• Zendesk Customer Service Platform Certification – Required.

• Zendesk AI Certification – Required.

• Experience with Zendesk Apps Framework (ZAF) and ZAF SDK.

• Familiarity with frontend technologies such as JavaScript, TypeScript, React, Angular, jQuery, HTML, CSS, and MVC.

• Experience with server-side technologies including .NET Core, Java, PHP, or similar.

• Proficiency with Web APIs, REST, SOAP, XML, and JSON services.

• Experience with MS SQL Server, T-SQL, PL/SQL, or comparable database technologies.

• Familiarity with Microsoft Azure and AWS.

• Experience with Azure DevOps, GitHub Actions, and CI/CD pipelines.

• Experience integrating third-party systems and enterprise platforms.

• Nice to have: Experience with Microsoft Power Platform, UiPath or other RPA technologies, enterprise consulting or professional services experience, extensive customer or employee service transformation experience, North American time zones, and additional Zendesk certifications.

🏝️ Benefits

• Project-based assignment under a B2B contract.

• 6-month engagement with automatic renewal.

• Opportunity for repeat engagements based on performance.

• Access to CX guidance and market insights through a professional network.