Senior Full Stack Engineer, Zendesk

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Configure, customize, and maintain solutions on the Zendesk Platform.

• Develop and extend Zendesk solutions utilizing the Zendesk Apps Framework and ZAF SDK.

• Create reusable Zendesk applications, extensions, and components.

• Implement and integrate Zendesk Customer Service and AI capabilities.

• Provide support for Employee Service Platform, Workforce Management, and Quality Assurance solutions as needed.

• Convert business and technical requirements into scalable solutions based on Zendesk.

• Design, develop, test, and deploy modern web and mobile applications.

• Create reusable, maintainable, and scalable software components across both client-side and server-side technologies.

• Develop and integrate Web APIs, including REST, SOAP, XML, and JSON services.

• Develop and maintain database solutions.

• Integrate Zendesk and custom applications with third-party systems and enterprise platforms.

• Support application deployment, configuration, updates, and maintenance.

• Contribute to Continuous Integration/Continuous Deployment (CI/CD) pipelines.

• Collaborate with external technical teams on system integrations.

• Apply secure development and integration practices.

• Meet with clients to gather business and technical requirements.

• Work closely with project managers, designers, engineers, PMO teams, and business stakeholders.

• Engage in technical discussions, solution design, and project planning.

• Test components, troubleshoot issues, and participate in code reviews.

• Ensure applications fulfill technical, functional, security, and performance standards.

• Stay updated on emerging technologies and identify opportunities for enhancing solution quality and delivery efficiency.

⛳️ Requirements

• 3–5 years of experience working with the Zendesk Platform.

• 3–5 years of software development or low-code platform experience.

• Strong expertise in configuration and development on the Zendesk Platform.

• Proven experience collaborating with cross-functional teams, PMO, clients, and business stakeholders.

• Excellent communication and interpersonal skills.

• Ability to articulate complex technical concepts in a clear manner.

• Capability to work both independently and within a distributed team.

• Strong analytical, innovative, and problem-solving abilities.

• Proficient in written and spoken English.

• Bachelor’s degree in IT, Computer Science, Software Engineering, or a related field, or equivalent professional certifications and experience.

• Zendesk Customer Service Platform Certification – Required.

• Zendesk AI Certification – Required.

• Experience with the Zendesk Apps Framework (ZAF) and ZAF SDK.

• Familiarity with frontend technologies such as JavaScript, TypeScript, React, Angular, jQuery, HTML, CSS, and MVC.

• Experience with server-side technologies like .NET Core, Java, PHP, or equivalent.

• Knowledge of MS SQL Server, T-SQL, PL/SQL, or similar database technologies.

• Experience with REST APIs, Web APIs, SOAP, XML, and JSON.

• Familiarity with Microsoft Azure and AWS.

• Experience with Azure DevOps, GitHub Actions, and CI/CD.

• Experience integrating third-party systems and enterprise platforms.

• Secure development and integration practices across applications and APIs.

• Experience with Microsoft Power Platform, UiPath/RPA, enterprise consulting, large-scale service transformation, North American time zones, or additional Zendesk certifications is a plus.

🏝️ Benefits

• Opportunity for repeat engagements based on performance.

• Access to CX guidance and market insights through our professional network.

• 6-month project duration with auto-renewal.