Senior Forward Deployed Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the technical design and implementation of intricate customer solutions and deployments.

• Evaluate technical feasibility, architecture, risks, dependencies, and integration needs across customer environments.

• Diagnose and address complex technical and deployment issues, collaborating with Product and Engineering as necessary.

• Act as a senior technical resource and escalation point for challenging customer interactions.

• Create and contribute to reusable reference architectures, integration patterns, tools, and technical best practices.

• Recognize recurring technical issues in the field and work with Product, Engineering, and delivery teams to devise scalable solutions.

• Convert customer requirements and field insights into actionable product feedback and technical recommendations.

• Offer technical guidance throughout the customer lifecycle, from late-stage presales to implementation and production deployment.

• Function as a trusted technical advisor to customers and cross-functional stakeholders.

• Mentor and provide technical support to FDEs and other technical team members.

• Contribute to enhancements in deployment consistency, scalability, and customer time-to-value.

• Collaborate with Professional Services, Sales Engineering, Product, and Engineering to enhance the overall customer experience.

• Travel approximately 25% of the time.

⛳️ Requirements

• Extensive experience in designing and deploying enterprise security, cloud, infrastructure, or SaaS solutions in complex customer settings.

• Strong proficiency in enterprise integrations, APIs, distributed systems, networking, identity, security, and cloud technologies.

• Demonstrated ability to independently identify and solve complex and ambiguous technical challenges.

• Experience encompassing solution architecture, presales, implementation, and production deployment.

• Experience in developing or contributing to reusable technical architectures, integration patterns, tools, or best practices.

• Excellent customer-facing communication skills, with the capability to convey complex technical concepts to both technical and non-technical audiences.

• Proven ability to collaborate with and influence Product, Engineering, and other cross-functional teams without direct authority.

• Ability to work autonomously while effectively managing multiple complex customer engagements.

• Experience mentoring or providing technical guidance to fellow technical practitioners.

• Willingness to meet the 25% travel requirement is assumed due to the role's travel obligations.

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of each month, excluding November and December due to the holiday schedule; subject to change).

• Comprehensive global benefit coverage.

• Paid Parental Leave, with structure varying based on regional/government mandates.

• Extensive adoption and fertility support.

• Competitive global time off policies.

• Wellbeing resources available.

• Wellness allowance provided.

• Complimentary mindfulness app membership.

• Wellness Wednesdays offered.

• Global Volunteer Day initiatives.

• Company non-profit matching program.

• Three volunteer days off each year.

• Monthly Talent development and Cross Functional meetings to foster professional growth.

• Regular All Hands meetings followed by team gatherings.

• Opportunities for personal and professional growth.

• An entrepreneurial environment that balances autonomy with structure.