Senior Field Solutions Engineer

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Assist Traffic, Transit, Fire, Police, Public Works, snow management, and mobility departments.

• Develop connected Smart City solutions that align with city-wide objectives.

• Integrate within key agencies’ daily operations and spearhead strategic initiatives.

• Analyze systems, document deficiencies, formulate transformation plans, and identify product and feature requirements.

• Compose solution designs, technical documents, and implementation strategies.

• Identify potential future integrations with Miovision and third-party systems.

• Coordinate departmental contributions and monitor progress alongside project management teams.

• Design and oversee product demonstrations, pilot installations, and proofs of concept.

• Collaborate with the Approved Products List team to secure product approvals.

• Assist customers in updating Intelligent Transportation Systems specifications with Miovision Master Specifications.

• Address complex issues that hinder purchases, delay renewals, or threaten customer retention.

• Work with Product and Support teams to resolve issues and bridge product gaps.

• Create account plans, cultivate agency champions, and support case studies, webinars, and references.

• Navigate cross-border regulations to facilitate large deal closures.

• Provide guidance to Sales, Product, and Support on intricate questions and document territory knowledge.

• Record customer feedback to influence product strategy and roadmap priorities.

• Represent Miovision in the field with an expected travel commitment of 40–50%.

⛳️ Requirements

• Candidates must reside in the North East to be considered; preference will be given to those located in NY, MA, or CT.

• Extensive domain knowledge of Intelligent Transportation Systems (ITS), traffic management systems, Opticom preemption/priority, and network products.

• Broad comprehension of municipal department operations.

• Profound understanding of civic network architecture and communications infrastructure.

• Ability to consult on fiber versus cellular deployments, IPsec tunnels, and network port configurations.

• Familiarity with product development lifecycle principles and fundamental engineering practices.

• Demonstrated ability to create business cases, perform business analysis, and lead process mapping and redesign.

• Comprehensive experience in systems implementation, encompassing requirements gathering, system design, testing, training, change management, and long-term support.

• Practical experience in leading pilot projects and delivering both technical and executive-level presentations.

• Working knowledge of public-sector procurement processes, agency specifications, and product approval workflows.

• Strong analytical skills with a background in diagnosing complex business problems and designing solutions.

• Exceptional planning and organizational abilities; capable of prioritizing and managing multiple projects concurrently.

• Clear, persuasive, and adaptable written and verbal communication skills.

• Willingness to travel up to 40–50% of the time.

• Required travel between Canada and the USA.

• Must be legally authorized to work in the United States.

• No specific educational credentials are mandated.

🏝️ Benefits

• Comprehensive health benefits.

• 24/7 virtual healthcare access.

• Dedicated wellness programs.

• RRSP/401K Matching Plan.

• Variable Incentive Plan.

• Mio-Days.

• Flexible vacation policy.

• Flexible work options.

• Internet subsidy.

• Remote work allowance.

• Enhanced leave for new parents.