Healthcare Field Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist in enhancing and maintaining enterprise technology infrastructure, healthcare information systems, and end-user computing environments within skilled nursing and senior living facilities.

• Implement, sustain, and optimize Electronic Health Record (EHR) systems along with other clinical applications.

• Ensure the smooth integration of clinical applications within the enterprise framework.

• Collaborate with clinical, operational, and business stakeholders to ascertain workflow requirements.

• Provide technology solutions that improve user experience and productivity.

• Establish security measures and carry out risk assessments.

• Support compliance with HIPAA and SOC standards.

• Diagnose and resolve issues related to hardware, software, networking, telecommunications, and cloud services.

• Offer technical assistance to end users.

• Travel to facilities for on-site support, infrastructure evaluations, modernization projects, and technology installations.

• Travel up to 80% to facilities within the designated state.

• Occasionally visit facilities in other states.

• Engage in regular on-call support rotations.

⛳️ Requirements

• A minimum of five (5) years of experience in field-based IT support or infrastructure roles.

• Practical experience with Microsoft Azure and/or AWS.

• Proficient in Active Directory and file share administration.

• Experience in desktop and end-user support.

• Knowledge in deploying and troubleshooting Windows 11, Microsoft Office, and SharePoint.

• Familiarity with Apple iOS and macOS deployment and troubleshooting.

• Experience with ChromeOS deployment and troubleshooting.

• Proficient with PSA and/or RMM tools.

• Experience in supporting printer hardware and software.

• Knowledge of telecommunications technologies, including POTS, VoIP, fax, eFax, and ATA devices.

• Experience with network configuration, administration, and troubleshooting.

• Capability to sit, stand, walk, speak, drive, and operate a computer for extended durations.

• Ability to lift and carry up to 25 pounds.

• Capability to bend, stoop, climb stairs, and work in confined spaces.

• Ability to install, connect, and test networking equipment and cabling.

• Willingness to travel by vehicle and airplane as necessary.

• Travel up to 80% to facilities within the assigned state.

• Participation in regular on-call support rotations.

• Strong written and verbal communication abilities.

• Proficient analytical and problem-solving skills.

• Understanding of healthcare technology security, compliance, and data protection requirements.

• Ability to manage multiple priorities and work efficiently in diverse facility settings.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Generous paid time off and holidays.

• Health Savings Accounts (HSA).

• Flexible Spending Accounts (FSA).

• 401(k) plan with employer contributions.

• Employee Assistance Plan (EAP) offering confidential support.

• Commitment to an inclusive workplace and equal opportunity.