Robotics Maintenance & Field Service Technician II/III

This is a fully remote position, open to applicants in Texas.

📋 Description

• Implement new robotic systems at client locations, including setup, commissioning, validation, and transition to customer operations.

• Conduct preventative maintenance on autonomous robotic systems.

• Diagnose and resolve mechanical, electrical, pneumatic, controls, and network-related issues.

• Carry out repairs, upgrades, retrofits, and modifications in the field.

• Assist customers in ramping up and ensuring operational readiness post-deployment.

• Collaborate closely with clients to enhance uptime, reliability, and operational efficiency.

• Record failures, gather field data, and assist in root cause analysis.

• Work in partnership with Engineering to enhance product reliability and ease of service.

• Contribute to the development of maintenance protocols, service standards, troubleshooting documentation, and best practices.

• Aid in product validation, pilot deployments, and the introduction of new products.

• Travel across the United States for deployments, preventative maintenance, troubleshooting, upgrades, and urgent service situations.

⛳️ Requirements

• Proven experience in troubleshooting, repairing, constructing, maintaining, or deploying electromechanical systems.

• Strong mechanical skills and effective hands-on problem-solving abilities.

• Capability to identify electrical, mechanical, pneumatic, and controls-related issues.

• Familiarity with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC machinery, AGVs, AMRs, or related systems.

• Proficient in reading electrical schematics, mechanical drawings, and technical specifications.

• Experience utilizing hand tools, power tools, multimeters, and diagnostic instruments.

• Excellent communication skills and a professional demeanor when dealing with customers.

• Ability to operate independently and take responsibility for problem resolution.

• Eagerness to learn new technologies and thrive in a dynamic environment.

• Valid driver's license and a willingness to travel extensively.

• Approximately 75% travel required throughout the United States.

• Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electronics, Industrial Technology, programming, or computer science (preferred but not mandatory).

🏝️ Benefits

• Comprehensive employer-sponsored health insurance.

• Managed 401(k) plan.

• Unlimited paid time off (PTO) and all federal holidays off for full-time salaried employees.

• Over 16 days of accrued paid time off, plus 1.5x pay for hourly employees on federal holidays.

• Regular in-office meals provided.

• Team social events organized throughout the year.