Senior Field Service Technician II – Traveling Tech

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Act as a Subject Matter Expert for Luminator's hardware and software solutions.

• Address customer inquiries regarding the status of systems.

• Execute the implementation and installation of new equipment at customer locations.

• Offer on-site training and support to customers.

• Maintain expertise in all company products and services.

• Keep up-to-date with installation techniques, equipment protocols, and safety standards.

• Provide support for pre-start-up, start-up, contracted services, warranty, troubleshooting, and training.

• Ensure that equipment is functional and free from defects.

• Identify technical issues and determine suitable solutions.

• Record work completed at customer sites.

• Document routine preventive maintenance and occasional corrective maintenance.

• Address customer service concerns and nurture customer relationships.

• Guide, train, and assist technicians in resolving technical challenges.

• Travel frequently to customer sites and represent Luminator during implementations, installations, and service activities.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• A minimum of 5 years of prior field service experience in supporting technical or engineering services, or military experience in electronics programs may be viewed as equivalent.

• Familiarity with troubleshooting, repairing, and maintaining mechanical, electrical, and computer systems.

• Understanding of computer hardware, software, and electronic components.

• Knowledge of engineering and technology principles relevant to field service operations.

• Strong written and verbal communication abilities.

• Awareness of safety, security, and regulatory compliance best practices.

• Technical proficiency in Microsoft Excel; familiarity with other Microsoft Office applications is advantageous.

• Possession of a valid driver’s license with a clean driving record.

• OSHA certification/training is preferred.

• Excellent organizational, time management, and prioritization capabilities.

• A current US Passport is required.

• Willingness to travel between New York, Ohio, and Canada.

• A self-driven, customer-oriented professional with a sense of urgency.

• Ability to adjust to shifting priorities and excel in a fast-paced setting.

• Capability to interpret and implement company policies, procedures, and operational guidelines.

• Understanding of service contracts and customer service best practices.

• Proven experience in mentoring, training, and supporting technicians in resolving technical issues.

🏝️ Benefits

• Competitive salary with opportunities for career advancement.

• Vacation and wellness leave available.

• 10 company-recognized holidays.

• 2 floating holidays.

• Educational Assistance Program that offers reimbursement for professional development.

• Comprehensive medical, dental, and vision insurance.

• 401k plan with matching contributions.

• Benefits commence on Day One.