Senior Field Service Technician

This is a fully remote position, open to applicants in Wyoming.

📋 Description

• Perform service tasks in accordance with work guidelines and ABB's quality and safety standards.

• Provide exceptional customer service aligned with customer orders and expectations.

• Communicate timelines and expectations for service work to enhance customer retention.

• Collaborate with customers on-site to pinpoint operational improvement opportunities and alleviate pain points.

• Identify technical problems and carry out on-site troubleshooting within certified areas.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist with the certification of Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Provide training to team members and customers as necessary.

• Create material lists and ensure that materials, parts, and equipment meet quality standards and are readily available.

• Anticipate potential equipment failures and suggest corrective measures.

• Establish and nurture positive relationships with customers.

• Spot potential new sales opportunities and relay them internally.

• Propose enhancements to products, quality, operations, and customer service to management.

• Adhere to safety protocols and uphold safe working and environmental practices; report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with over 6 years of experience in the same field, OR a High School Diploma/GED combined with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and conveying written and verbal information to various organizational levels.

• Strong collaborative skills.

• Advanced proficiency in utilizing Microsoft Office products.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced capability to compose test plans and reports that detail test findings.

• Advanced organizational skills and the ability to meet deadlines for administrative tasks.

• Demonstrates initiative and accountability, maintaining focus until tasks are completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Option to select between two dental plans: Core and Core Plus.

• Vision coverage.

• Company-sponsored life insurance (2X base salary).

• Company-sponsored AD&D (1X base salary).

• Voluntary life and AD&D insurance – fully funded by employees up to specified maximums.

• Short Term Disability benefits – up to 26 weeks – fully funded by the company.

• Long Term Disability coverage – 60% of salary – fully funded by the company, with an option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – fully funded by employees (including Accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation time based on years of service for hourly and non-exempt positions.