Senior Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate on-site with clients to uncover opportunities for enhancing operations and resolving challenges.

• Conduct field service activities, including diagnosing technical issues and performing on-site troubleshooting within certified zones.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site tasks.

• Serve as trainers for team members and clients when necessary.

• Compile material lists for service tasks and ensure that materials, parts, and equipment adhere to quality standards and availability.

• Proactively spot potential equipment failures and suggest corrective measures.

• Foster and sustain positive customer relationships while identifying potential new sales avenues.

• Recognize opportunities for product and quality enhancements and provide suggestions to management.

• Adhere to safety protocols and uphold safe working and environmental practices; report unsafe actions and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience in servicing critical power equipment OR Associate’s Degree in electrical technology with 6+ years of experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and conveying information (both written and verbal) to various organizational levels.

• Strong collaborator.

• Advanced competency in using Microsoft Office products.

• Moderate proficiency in Project Management utilizing MS Project or Excel.

• Advanced capability to draft test plans and reports that detail test findings.

• Advanced organizational skills with the ability to meet deadlines on administrative tasks.

• Candidates must possess work authorization that allows them to be employed by ABB in the US.

🏝️ Benefits

• Options between two medical plans: a PPO plan named the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Options between two dental plans: Core and Core Plus.

• Vision coverage.

• Company-sponsored life insurance (2X base salary).

• Company-sponsored AD&D (1X base salary).

• Voluntary life and AD&D – fully paid by employees up to established maximums.

• Short Term Disability coverage – up to 26 weeks – company-paid.

• Long Term Disability – 60% of salary – company-paid, with the option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – fully paid by employees (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation based on length of service for hourly and non-exempt positions.