Senior Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate on-site with clients to pinpoint opportunities for operational enhancements and resolve issues.

• Conduct field service activities, which include diagnosing technical problems and performing on-site troubleshooting within certified zones.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Serve as a trainer for team members and customers as necessary.

• Create material lists for service tasks and ensure that materials, parts, and equipment adhere to quality standards and availability.

• Actively identify potential equipment failures and suggest corrective measures.

• Foster and sustain positive relationships with customers.

• Recognize potential new sales opportunities and relay them internally.

• Spot product and quality enhancement opportunities and propose operational and customer-service improvements to management.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience servicing critical power equipment, OR an Associate’s Degree in electrical technology with over 6 years of experience, OR a High School Diploma/GED and equivalent work or military experience (8+ years) in servicing critical power equipment.

• High-level proficiency in interacting and communicating both written and verbally with various levels within the organization.

• Strong collaborative skills.

• Advanced proficiency in using Microsoft Office applications.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced capability to draft test plans and reports that detail test outcomes.

• High-level organizational skills with the ability to meet deadlines for administrative tasks.

• Valid work authorization allowing employment with ABB in the United States.

🏝️ Benefits

• Options between two medical plans: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Choice of two dental plans: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance (2X base pay).

• Company-funded AD&D (1X base pay).

• Voluntary life and AD&D – fully employee-paid up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – company-paid.

• Long Term Disability coverage at 60% of pay – company-paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-paid (including Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount programs available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation entitlement based on years of service for hourly and non-exempt roles.