Senior Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate on-site with clients to discover opportunities for enhancing operations and address challenges.

• Carry out field service duties, diagnose technical problems, and perform on-site troubleshooting in certified areas.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification of Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Serve as a trainer for team members and clients as needed.

• Compile material lists for service tasks and ensure the quality and availability of materials, parts, and equipment.

• Actively identify potential equipment malfunctions and propose corrective measures.

• Foster and sustain positive relationships with customers.

• Recognize potential new sales avenues and relay them internally.

• Identify opportunities for product and quality improvements and offer recommendations to management.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report unsafe practices and incidents.

• Report directly to the Service Team Leader.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with more than 6 years of experience in servicing critical power equipment, OR a High School Diploma/GED with equivalent work and/or military experience totaling 8+ years in servicing critical power equipment.

• Exceptional ability to interact and convey written and verbal information to various levels within the organization.

• Strong ability to collaborate effectively with others.

• Proficient in using Microsoft Office products.

• Moderate competency in project management utilizing MS Project or Excel.

• Advanced capability to write test plans and reports detailing testing outcomes.

• Highly organized with the ability to meet deadlines for administrative tasks.

• Work authorization allowing employment with ABB in the United States.

🏝️ Benefits

• Option to choose between two medical plans: A PPO plan known as the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits provided.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D available – fully employee-paid up to specified maximums.

• Short Term Disability coverage – up to 26 weeks – at no cost to the employee.

• Long Term Disability coverage – 60% of pay – company-funded, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available – 100% employee-funded (including Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Access to Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health services, and infertility/adoption assistance.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation entitlements based on years of service for hourly and non-exempt positions.