Senior Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate on-site with customers to pinpoint opportunities for enhancing operations and alleviating challenges.

• Conduct field service duties, which include diagnosing technical problems and executing on-site troubleshooting within certified areas.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Serve as a trainer for team members and clients when necessary.

• Compile material lists for service tasks and ensure that materials, parts, and equipment meet quality standards and are readily available.

• Actively identify possible equipment failures and suggest corrective measures.

• Develop and sustain positive customer relationships to enhance customer satisfaction.

• Recognize potential new sales opportunities, address customer requirements, and relay these opportunities internally.

• Identify areas for product and quality enhancements and provide recommendations to management.

• Adhere to safety protocols and uphold safe work and environmental practices; report unsafe behaviors and incidents.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment, OR an Associate's Degree in electrical technology with more than 6 years of experience in servicing critical power equipment, OR a High School Diploma/GED with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Advanced capability to engage and communicate written and verbal information to various levels within the organization.

• Ability to collaborate effectively with others.

• Advanced proficiency in utilizing Microsoft Office products.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced skill in crafting test plans and reports that detail test results.

• Advanced organizational skills and ability to meet deadlines for administrative tasks.

• Demonstrates promptness and ownership until tasks are completed.

• Candidates must possess work authorization that enables them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision coverage.

• Company-funded life insurance (2X base pay).

• Company-funded AD&D (1X base pay).

• Optional life and AD&D – fully employee-funded up to maximums.

• Short Term Disability coverage – up to 26 weeks – funded by the company.

• Long Term Disability – 60% of pay – company-funded, with an option to "buy-up" to 66 2/3% of pay.

• Supplemental benefits – fully employee-funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation awarded based on years of service for hourly and non-exempt positions.