Senior Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and address challenges.

• Carry out field service operations, which include diagnosing technical problems and performing on-site troubleshooting within certified zones.

• Implement installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations; serve as trainers for team members and clients as required.

• Compile material inventories for service tasks and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Actively anticipate potential equipment failures and suggest corrective measures.

• Cultivate and sustain positive relationships with customers and uncover possible new sales prospects.

• Recognize product and quality enhancement opportunities and present suggestions to management.

• Adhere to safety regulations and uphold safe working and environmental practices; report unsafe conditions and incidents.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with over 6 years of experience in servicing critical power equipment, OR an Associate's Degree in electrical technology with over 8 years of experience in servicing critical power equipment, OR a High School Diploma/GED with equivalent work and/or military experience (10+ years) in servicing critical power equipment.

• Advanced proficiency in conveying written and verbal information effectively across various organizational levels.

• Strong collaborative skills to work well with others.

• Advanced proficiency in Microsoft Office applications.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced capability in drafting test plans and reports that detail test outcomes.

• Advanced organizational skills to manage administrative responsibilities and meet deadlines.

• Candidates must possess existing work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection of two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance (2X base salary).

• Company-funded AD&D (1X base salary).

• Voluntary life and AD&D – fully employee-funded up to specified maximums.

• Short Term Disability coverage – up to 26 weeks – fully company-funded.

• Long Term Disability – 60% of salary – fully company-funded, with the option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – fully employee-funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program offered.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays provided.

• Vacation time allotted based on years of service for hourly and non-exempt positions.