Senior Field Service Technician

This is a fully remote position, open to applicants in Utah.

📋 Description

• Carry out service tasks in accordance with work instructions, customer requests, expectations, and ABB's quality and safety standards.

• Collaborate with customers on-site to pinpoint opportunities for operational enhancements and alleviate issues.

• Execute field service operations, diagnose technical problems, and carry out on-site troubleshooting within certified areas.

• Conduct installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process of Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Serve as a trainer for team members and customers as required.

• Compile material lists and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Proactively detect potential equipment failures and suggest corrective measures.

• Foster and sustain positive relationships with customers while enhancing customer satisfaction.

• Recognize potential new sales prospects and relay them internally.

• Identify opportunities for product and quality enhancements and recommend improvements in operations and customer service to management.

• Adhere to safety protocols and uphold safe working and environmental practices; report unsafe actions and incidents.

• Report to the Service Manager.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment OR an Associate’s Degree in electrical technology with over 6 years of experience in servicing critical power equipment OR a High School Diploma/GED with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• High-level proficiency in interacting and communicating (both written and verbal) with various levels within the organization.

• Excellent collaboration skills.

• Advanced proficiency in Microsoft Office applications.

• Moderate ability to manage projects using MS Project or Excel.

• Strong capability to write test plans and reports that detail test outcomes.

• Exceptional organizational skills and the ability to meet deadlines for administrative tasks.

• Demonstrates a sense of urgency and ownership until the task is completed.

• Candidates must possess work authorization allowing them to be employed by ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-paid life insurance equivalent to 2X base pay.

• Company-paid AD&D coverage equivalent to 1X base pay.

• Voluntary life and AD&D insurance – fully employee-funded up to specified limits.

• Short Term Disability coverage for up to 26 weeks – fully company-paid.

• Long Term Disability coverage at 60% of pay – fully company-paid, with an option to increase to 66 2/3% of pay.

• Supplemental benefits – fully employee-funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave available for up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental and behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program offered.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays provided.

• Vacation time based on years of service for hourly and non-exempt roles.