Senior Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate on-site with clients to uncover opportunities for operational enhancements and address pain points.

• Carry out field service duties, which include diagnosing technical issues and performing on-site troubleshooting within certified areas.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Serve as trainers when necessary for team members and clients.

• Compile material lists for service tasks and ensure that materials, parts, and equipment meet quality standards and are readily available.

• Actively identify potential equipment failures and suggest corrective measures.

• Foster and maintain positive customer relations while recognizing potential new sales prospects.

• Spot product and quality enhancement opportunities and present recommendations to management.

• Adhere to safety protocols and uphold safe work and environmental practices; report any unsafe behaviors and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience servicing critical power equipment, OR an Associate’s Degree in electrical technology with over 6 years of experience in servicing critical power equipment, OR a High School Diploma/GED with equivalent work and/or military experience (8+ years) servicing critical power equipment.

• Advanced capability to interact and communicate (both written and verbal) information to various levels within the organization.

• Strong collaboration skills with the ability to work well with others.

• Proficient in using Microsoft Office products at an advanced level.

• Moderate proficiency in Project Management using MS Project or Excel.

• Advanced skill in drafting test plans and reports that detail test outcomes.

• Highly organized with the ability to meet deadlines for administrative tasks.

• Works efficiently and takes ownership of tasks until completion.

• Candidates must possess work authorization that allows them to be employed by ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits available.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee paid up to maximums.

• Short Term Disability coverage up to 26 weeks – fully company paid.

• Long Term Disability coverage at 60% of pay – fully company paid, with an option to "buy-up" to 66 2/3% of pay.

• Supplemental benefits – fully employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program offered.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays provided.

• Vacation allocated based on years of service for hourly and non-exempt positions.