Senior Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and address challenges.

• Carry out field service responsibilities, which include diagnosing technical problems and performing on-site troubleshooting in certified zones.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in certifying Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Serve as a trainer for team members and clients as necessary.

• Create material lists for service tasks and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Proactively recognize possible equipment failures and suggest corrective measures.

• Foster and maintain positive customer relationships to enhance customer satisfaction.

• Spot potential new sales avenues and relay them internally.

• Identify opportunities for product and quality enhancements, and advise management on operational and customer-service improvements.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Document unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with 6+ years of relevant experience, OR a High School Diploma/GED along with equivalent work and/or military experience totaling 8+ years in servicing critical power equipment.

• Exceptional ability to convey written and verbal information to various levels within the organization.

• Strong collaborative skills.

• Proficient in using Microsoft Office applications.

• Moderate capability in project management using MS Project or Excel.

• Advanced skills in drafting test plans and reports that detail test outcomes.

• Strong organizational skills and the ability to meet deadlines for administrative tasks.

• Candidates must possess work authorization that allows them to be employed by ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) termed the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefit included.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D options – fully employee funded up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – paid by the company.

• Long Term Disability coverage providing 60% of salary – company-paid; option to purchase up to 66 2/3% of salary.

• Supplemental benefits available – 100% employee funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave offered for up to 6 weeks.

• Access to Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation policy based on years of service for hourly and non-exempt roles.