Senior Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with clients on-site to pinpoint areas for operational enhancement and address challenges.

• Carry out field service duties, which include diagnosing technical issues and performing on-site troubleshooting in certified zones.

• Undertake installation and commissioning, maintenance, repair, expansion, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Serve as trainers for both team members and clients as necessary.

• Compile material lists for service tasks and ensure that all materials, parts, and equipment adhere to quality standards and are accessible.

• Recognize potential equipment malfunctions and suggest corrective measures.

• Foster and sustain positive customer relationships.

• Spot potential new sales opportunities and relay them internally.

• Identify opportunities for product and quality improvements and offer recommendations to management.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report any unsafe behaviors and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 6 years of experience in servicing critical power equipment OR Associate’s Degree in electrical technology with more than 8 years of experience in servicing critical power equipment OR High School Diploma/GED with equivalent work and/or military experience (10+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating written and verbal information across various organizational levels.

• Strong collaborative skills.

• Advanced proficiency in Microsoft Office products.

• Moderate proficiency in project management using MS Project or Excel.

• Advanced capability to draft test plans and reports outlining test outcomes.

• Advanced organizational skills with the ability to meet deadlines for administrative tasks.

• Demonstrates speed and ownership until tasks are completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: A PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D – 100% employee paid up to specified maximums.

• Short Term Disability coverage up to 26 weeks – Company paid.

• Long Term Disability coverage at 60% of pay – Company paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (includes accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave of up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation time based on years of service for hourly and non-exempt positions.

• Access to tools and the opportunity to develop skills, influence career paths, and tackle challenges.