Senior Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and alleviate challenges.

• Carry out field service responsibilities, which include diagnosing technical problems and executing on-site troubleshooting within authorized regions.

• Perform installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Serve as trainers for team members and customers as necessary.

• Compile material lists for service tasks and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Actively identify potential equipment failures and suggest corrective measures.

• Foster and sustain positive relationships with customers.

• Spot potential new sales prospects and communicate them internally.

• Recognize opportunities for product and quality enhancements and provide suggestions to management.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with 6+ years of experience in servicing critical power equipment, OR a High School Diploma/GED with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Proficient in interacting and communicating (both written and verbal) information to various levels within the organization.

• Excellent collaboration skills.

• Advanced proficiency in using Microsoft Office applications.

• Moderate project management skills using MS Project or Excel.

• Advanced capability to write test plans and reports outlining test results.

• Strong organizational skills with the ability to meet deadlines for administrative tasks.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-paid life insurance at 2X base pay.

• Company-paid AD&D at 1X base pay.

• Voluntary life and AD&D – fully employee-paid up to specified maximums.

• Short Term Disability coverage for up to 26 weeks, company-paid.

• Long Term Disability coverage at 60% of pay, company-paid, with the option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation time provided based on years of service for hourly and non-exempt positions.