Senior Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate directly with customers to pinpoint opportunities for enhancing operations and resolving pain points.

• Conduct field service duties, diagnose technical problems, and perform on-site troubleshooting within certified areas.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification of Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Serve as a trainer for team members and customers as necessary.

• Compile material lists and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Detect potential equipment failures and propose corrective measures.

• Cultivate and sustain positive customer relationships while identifying new sales prospects.

• Relay customer needs and sales opportunities to internal teams.

• Recognize opportunities for product and quality enhancements, suggesting operational and customer service improvements to management.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report any unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 6 years of experience servicing critical power equipment OR an Associate’s Degree in electrical technology with 8+ years of experience OR a High School Diploma/GED with equivalent work and/or military experience (10+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating written and verbal information to various levels within the organization.

• Strong collaborative skills to work effectively with others.

• Advanced competency in utilizing Microsoft Office products.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced skills in drafting test plans and reports that detail test outcomes.

• High organizational skills to meet deadlines in administrative tasks.

• Must possess work authorization allowing employment with ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits provided.

• Company-sponsored life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D insurance – fully employee paid up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – fully company paid.

• Long Term Disability at 60% of pay – company paid, with the option to "buy up" to 66 2/3% of pay.

• Supplemental benefits available – 100% employee paid (includes accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave for up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays each year.

• Vacation accrual based on years of service for hourly and non-exempt roles.

• Tools and opportunities to enhance skills, shape career paths, and embrace challenges.