Senior Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate on-site with clients to discover opportunities for operational enhancements and resolve issues.

• Carry out field service responsibilities, which include diagnosing technical problems and performing on-site troubleshooting within certified areas.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Serve as trainers when necessary for team members and clients.

• Compile material lists for service activities and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Proactively detect potential equipment failures and suggest corrective measures.

• Foster and sustain positive customer relationships to enhance customer satisfaction.

• Recognize potential new sales opportunities, address client needs, and relay opportunities internally.

• Identify prospects for product and quality enhancements and provide insights to management.

• Adhere to safety regulations and uphold safe work and environmental practices.

• Report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment, OR an Associate's Degree in electrical technology with over 6 years of experience in servicing critical power equipment, OR a High School Diploma/GED and equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating (both written and verbal) with various levels within the organization.

• Strong collaboration skills.

• Advanced proficiency in using Microsoft Office applications.

• Moderate capability in project management using MS Project or Excel.

• Advanced skills in writing test plans and reports that detail test outcomes.

• Exceptional organizational abilities and the capacity to meet deadlines for administrative tasks.

• Demonstrates urgency and accountability until tasks are completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Two dental plan options available: Core and Core Plus.

• Vision benefits provided.

• Life insurance paid by the company (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee-paid up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – paid by the company.

• Long Term Disability coverage at 60% of pay – company-paid with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available – 100% employee-paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• ABB offers 11 paid holidays.

• Vacation benefits are provided based on years of service for hourly and non-exempt employees.