Senior Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Perform service tasks in accordance with work protocols and ABB's quality and safety standards.

• Provide exceptional customer service aligned with client orders and expectations.

• Communicate timelines and expectations for service work to enhance customer retention.

• Collaborate with customers on-site to pinpoint operational improvements and address pain points.

• Conduct field service operations, troubleshoot technical issues, and perform on-site diagnostics within certified areas.

• Implement installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations; provide training for team members and customers as needed.

• Compile material lists and verify that materials, parts, and equipment conform to quality standards and are readily available.

• Identify potential equipment malfunctions and suggest corrective measures.

• Establish and nurture positive relationships with customers and explore potential new sales opportunities.

• Recognize opportunities for product and quality enhancements, recommending operational and customer service improvements to management.

• Adhere to safety protocols and uphold safe working and environmental practices; report any unsafe actions and incidents.

• Report directly to the Service Manager.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment OR Associate's Degree in electrical technology with 6+ years of relevant experience OR a High School Diploma/GED with 8+ years of equivalent work or military experience in servicing critical power equipment.

• Proficient in interacting and communicating (both written and verbal) with various levels within the organization.

• Strong collaborative skills.

• Advanced proficiency in Microsoft Office applications.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced skills in drafting test plans and reports detailing testing outcomes.

• Highly organized with the ability to meet deadlines for administrative tasks.

• Demonstrates a sense of urgency and ownership until all tasks are completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a Copay Plan (PPO) or a High Deductible Health Plan (with a Health Savings Account).

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits available.

• Company-funded life insurance (2X base salary).

• Company-funded AD&D (1X base salary).

• Voluntary life and AD&D insurance, fully paid by employees up to specified limits.

• Short Term Disability coverage for up to 26 weeks, fully paid by the company.

• Long Term Disability coverage at 60% of salary, fully funded by the company with an option to "buy-up" to 66 2/3% of salary.

• Supplemental benefits available, fully paid by employees (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Employee Assistance Program offered.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program available.

• 401k Savings Plan with contributions from the company.

• Employee Stock Acquisition Plan (ESAP) offered.

• 11 paid holidays.

• Vacation time allocated based on years of service for hourly and non-exempt roles.

• Flexible remote work model in place.