Senior Field Service Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Collaborate on-site with clients to uncover opportunities for enhancing operations and resolving challenges.

• Carry out field service responsibilities, including diagnosing technical problems and performing on-site troubleshooting within designated areas.

• Implement installation and commissioning, maintenance, repairs, modifications, upgrades, retrofitting, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Guide technicians and oversee intricate site operations.

• Serve as trainers when necessary, for both team members and clients.

• Compile material lists for service tasks and verify that all materials, components, and equipment adhere to quality standards and are readily available.

• Swiftly recognize potential equipment breakdowns and suggest corrective measures.

• Develop and sustain strong customer relationships while pinpointing potential new sales opportunities.

• Spot opportunities for product and quality enhancements and offer suggestions to management.

• Adhere to safety protocols and uphold safe working and environmental practices; report any unsafe conditions and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 6+ years of experience in servicing critical power equipment OR Associate’s Degree in electrical technology with 8+ years of experience in servicing critical power equipment OR High School Diploma/GED with equivalent work and/or military experience (10+ years) servicing critical power equipment.

• High-level ability to engage and convey information (both written and verbal) to diverse levels within the organization.

• Effective collaborator.

• Proficient in utilizing Microsoft Office applications at an advanced level.

• Moderate proficiency in project management using MS Project or Excel.

• Advanced skills in drafting test plans and reports that detail test outcomes.

• Strong organizational skills and ability to meet deadlines for administrative tasks.

• Demonstrates speed and accountability; committed to completing the job!

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Option between two medical plan choices: a PPO plan referred to as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Option between two dental plan choices: Core and Core Plus.

• Vision coverage.

• Company-provided life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D – fully employee-funded up to specified maximums.

• Short Term Disability – up to 26 weeks – Company-funded.

• Long Term Disability – 60% of salary – Company-funded, with an option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – fully employee-funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation based on years of service for hourly and non-exempt roles.