Senior Field Service Technician

This is a fully remote position, open to applicants in North Dakota, +1 more state.

📋 Description

• Carry out service tasks in accordance with work instructions, ABB quality and safety standards, as well as customer orders and expectations.

• Provide exceptional customer service and communicate service timelines and expectations to enhance customer retention.

• Collaborate on-site with customers to pinpoint operational improvement opportunities and resolve pain points.

• Conduct field service activities, identify technical issues, and perform on-site troubleshooting within certified areas.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification of Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site activities; provide training to team members and customers when necessary.

• Create material lists and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Identify potential equipment malfunctions and suggest corrective measures.

• Foster and sustain positive customer relationships; recognize potential new sales opportunities and relay them internally.

• Propose enhancements in product, quality, operations, and customer service to management.

• Adhere to safety protocols and uphold safe work and environmental practices; report any unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience in servicing critical power equipment OR an Associate’s Degree in electrical technology with 6+ years of experience servicing critical power equipment OR a High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.

• Advanced capability to interact and convey written and verbal information to various levels within the organization.

• Strong collaborative skills to work effectively with others.

• Proficient in using Microsoft Office products at an advanced level.

• Moderate ability to project manage using MS Project or Excel.

• Advanced skills in writing test plans and reports that detail test outcomes.

• Highly organized with the ability to meet deadlines for administrative tasks.

• Demonstrates a sense of urgency and ownership until the task is completed.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee-paid up to maximums.

• Short Term Disability coverage – up to 26 weeks – fully company-paid.

• Long Term Disability coverage – 60% of pay – fully company-paid. Option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program offered.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays provided.

• Vacation time accrued based on years of service for hourly and non-exempt positions.

• Opportunities to develop skills, shape your career path, and embrace challenges.