Senior Field Service Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Report to the Area Field Services Manager.

• Provide high-quality technical support and service to customers.

• Conduct installations, maintenance, and repairs on equipment.

• Carry out startup, commissioning, troubleshooting, design, and repairs on power delivery equipment.

• Adhere to ABB HSE standards, ABB Way, Safety Manual, product warranty policies, and relevant safety regulations.

• Help enhance installation and field service standards while following engineering procedures.

• Ensure exceptional customer satisfaction.

• Complete technical reports, job status updates, material orders, quotations, and time and expense reports.

• Manage costs and safeguard company assets.

• Travel approximately 70% or more as required.

⛳️ Requirements

• High School Diploma with at least 8 years of engineering or field experience.

• Additional formal education may replace the required experience on a year-for-year basis.

• Proficient technical skills in testing power distribution and delivery equipment, including Low Voltage and Medium Voltage Breakers, Switchgear, Relays, and Transformers.

• Experience in the repair and refurbishment of LV and MV circuit breakers.

• Willingness and ability to travel approximately 70% or more as required.

• Must be able and willing to possess and maintain a valid driver's license.

• Successful completion of a background investigation and drug screening is required.

• Must already possess work authorization allowing employment with ABB in the United States.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – 100% employee paid up to maximums.

• Short Term Disability coverage – up to 26 weeks – Company paid.

• Long Term Disability – 60% of pay – Company paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program offered.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays provided.

• Vacation time based on years of service for hourly and non-exempt positions.

• Tools and opportunities to develop skills, shape career paths, and embrace challenges.