Senior Field Service Technician

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and address challenges.

• Carry out field service responsibilities, diagnose technical problems, and perform on-site troubleshooting in certified domains.

• Implement installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification of Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Provide training to team members and customers as necessary.

• Compile material lists and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Detect potential equipment malfunctions and propose corrective measures.

• Cultivate and sustain positive relationships with customers.

• Recognize potential new sales prospects and relay them internally.

• Identify opportunities for product and quality enhancements and suggest operational and customer service improvements to management.

• Adhere to safety protocols and uphold safe working and environmental practices.

• Report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 6 years of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with over 8 years of experience in servicing critical power equipment, OR a High School Diploma/GED with equivalent work or military experience (10+ years) in servicing critical power equipment.

• Proficient in interacting and conveying written and verbal information to various levels within the organization.

• Ability to work collaboratively with others.

• Strong proficiency in using Microsoft Office products.

• Moderate capability in project management using MS Project or Excel.

• Advanced skills in drafting test plans and reports that detail test outcomes.

• Exceptional organizational skills and the ability to meet deadlines for administrative tasks.

• Must possess work authorization allowing employment for ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefit available.

• Company-funded life insurance (2X base salary).

• Company-funded AD&D (1X base salary).

• Voluntary life and AD&D insurance – 100% employee-funded up to specified limits.

• Short Term Disability coverage – up to 26 weeks – funded by the company.

• Long Term Disability coverage – 60% of salary – funded by the company, with the option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – 100% employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program offered.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays provided.

• Vacation time allocated based on years of service for hourly and non-exempt roles.