Senior Field Service Technician

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Collaborate with customers on-site to pinpoint opportunities for operational enhancements and alleviate pain points.

• Conduct field service tasks, which include diagnosing technical issues and performing on-site troubleshooting in authorized areas.

• Carry out installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Serve as trainers for team members and customers when necessary.

• Create material lists for service activities and ensure that materials, parts, and equipment meet quality standards and are readily available.

• Detect potential equipment failures and suggest corrective actions.

• Foster and sustain positive customer relationships to enhance customer satisfaction.

• Recognize potential new sales opportunities, address customer needs, and relay opportunities internally.

• Identify opportunities for product and quality improvements and provide management with recommendations.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report unsafe practices and incidents.

• Report directly to the Service Team Leader.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 6 years of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with at least 8 years of experience in servicing critical power equipment, OR a High School Diploma/GED coupled with equivalent work and/or military experience (10+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating both written and verbally with varying levels within the organization.

• Strong ability to collaborate effectively with others.

• Advanced proficiency in using Microsoft Office products.

• Moderate ability to manage projects utilizing MS Project or Excel.

• Advanced capability to compose test plans and reports that detail test results.

• Advanced organizational skills with the ability to meet deadlines for administrative tasks.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Option to choose between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Option to choose between two dental plan options: Core and Core Plus.

• Vision benefits included.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – 100% employee-paid up to maximums.

• Short Term Disability – up to 26 weeks – Company paid.

• Long Term Disability – 60% of pay – Company paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee-paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.

• Employee discount program offered.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation provided based on years of service for hourly and non-exempt positions.

• Remote work model available.