Field Service Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee field support for the startup, commissioning, troubleshooting, repair, and enhancement of reliability across vital data center infrastructure.

• Act as the principal technical authority for transformers, switchgear, UPS systems, generators, PDUs, protection and controls, chillers, cooling towers, pumps, CDUs, CRAH units, and related control systems.

• Analyze intricate failures within power, cooling, controls, and hardware interfaces; differentiate between symptoms and root causes, and initiate corrective actions through validation.

• Develop the field service operating model, which includes staffing suggestions, coverage plans, escalation procedures, response expectations, spare-parts strategy, documentation, and performance metrics.

• Assist in recruiting, developing, and mentoring other field service engineers and technicians.

• Collaborate with design, construction, commissioning, site operations, and hardware teams to enhance maintainability, readiness, and lifecycle reliability.

• Manage relationships with OEMs and service providers, including technical escalations, repair plans, warranties, and sustained corrective actions.

• Establish and enhance safe work practices such as lockout/tagout, switching and maintenance procedures, MOPs, SOPs, EOPs, and incident response protocols.

• Convert field experiences into design feedback, preventive maintenance enhancements, training, and reusable standards.

⛳️ Requirements

• More than 8 years of practical experience in supporting critical electrical, mechanical, or electromechanical infrastructure.

• Extensive technical knowledge in at least one field, either electrical or mechanical, with the capacity to troubleshoot across electromechanical and controls disciplines.

• Proven experience in building, leading, or significantly developing a field engineering, service, maintenance, or technician team.

• Demonstrated achievements in leading high-severity troubleshooting, root-cause analysis, corrective actions, and reliability enhancements.

• Proficiency in reading and utilizing one-line diagrams, schematics, P&IDs, sequence-of-operations documents, control diagrams, equipment manuals, and commissioning records.

• Strong safety judgment and experience adhering to formal energization, isolation, maintenance, and change-control procedures.

• Excellent written and verbal communication skills with engineers, technicians, vendors, construction teams, and senior stakeholders.

• Willingness to travel up to 50% and support scheduled or urgent field activities as needed.

• Bachelor's degree in engineering or a related technical field, or equivalent practical experience.

• Experience with hyperscale data centers, high-density compute infrastructure, or other mission-critical environments.

• Background in transitioning new sites from construction and commissioning to steady-state operations.

• Familiarity with BMS, EPMS, SCADA, PLC, or other infrastructure monitoring and control systems.

• Experience in establishing service programs, readiness criteria, technical training, or fleet-wide reliability standards.

• Relevant certifications in electrical, mechanical, HVAC, controls, safety, or trade disciplines.

🏝️ Benefits

• Equity.

• Performance-related bonus(es) for eligible employees.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts.

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit).

• 401(k) retirement plan with employer match.

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents).

• Paid medical and caregiver leave (up to 8 weeks).

• Flexible PTO for exempt employees and up to 15 days annually for non-exempt employees.

• 13+ paid company holidays.

• Multiple paid coordinated company office closures throughout the year.

• Paid sick or safe time.

• Mental health and wellness support.

• Employer-paid basic life and disability coverage.

• Annual learning and development stipend.

• Daily meals in offices and meal delivery credits as eligible.

• Relocation support for eligible employees.

• Charitable donation matching and wellness stipends may also be provided.