Field Service Engineer

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Travel across the USA to provide effective field support to customers.

• Calibrate and test machines to ensure optimal operating performance.

• Commission and test machinery in accordance with certified testing procedures.

• Conduct preventative maintenance and emergency services at customer locations.

• Document and report all service activities, which include Electronic Service Reports, Calibration Reports, and Expense Reports.

• Promote Loma's additional product offerings, such as service contracts, new equipment leads, and spare parts kits.

• Provide insights on equipment reliability and design improvements.

• Maintain an adequate inventory of parts and request additional supplies as needed.

• Take care of company assets, including laptop, cell phone, safety gear, and tools.

• Adhere to safe working practices and procedures.

• Conduct training sessions for customers on-site.

• Facilitate customer scope and exit meetings.

• Participate in weekend on-call rotations and after-hours phone support.

• Communicate technical issues between field personnel and internal office support staff.

• Attend refresher training classes and field service engineer meetings.

• Execute related tasks as assigned by the supervisor.

⛳️ Requirements

• A high school diploma is required.

• An associate degree from a technical school is preferred.

• A minimum of 3 years of experience in a technical role or 4 years of military experience is necessary.

• Familiarity and experience with electrical systems are essential.

• Proficiency in diagnosing, troubleshooting, and repairing electro-mechanical equipment is required.

• Ability to determine root causes of issues.

• Previous field travel experience is preferred.

• Capacity to read and interpret complex technical documentation, schematics, and electrical diagrams.

• Professional communication skills and the ability to resolve customer issues and de-escalate conflicts.

• Willingness to learn about a diverse range of products and continuously improve product knowledge.

• Strong capability in using electronic testing equipment such as multimeters.

• Ability to work independently with minimal supervision in challenging and high-pressure customer scenarios.

• Proficiency in office software applications is required.

• Availability to work overtime.

• A valid passport, valid driver's license, and a clean driving record are necessary.

• Willingness to travel extensively, approximately 80% of the time or more.

• Capability to work in tight, noisy, odorous, dusty, cold, and hot environments.

• Ability to lift and/or move up to 60 lbs. regularly.

• Capacity to stand for extended periods and frequently walk, twist, bend, kneel, crawl, crouch, reach, climb, and work in awkward positions.

🏝️ Benefits

• Opportunities for overtime work.

• Participation in weekend on-call and after-hours phone support.

• Access to refresher training classes and field service engineer meetings.

• Equal employment opportunity and fair treatment for all employees.

• Company-provided laptop, cell phone, safety equipment, and tools (considered company property).