Field Service Technician II

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Conduct onsite initial troubleshooting and basic corrective maintenance for various equipment and systems.

• Implement system resets, perform configuration checks, and execute minor component replacements.

• Assist with the physical installation, setup, removal, and commissioning of equipment at customer locations or operational sites.

• Carry out scheduled preventive maintenance, which includes inspections, cleaning, and basic adjustments.

• Manage the delivery, replacement, and return of spare or defective parts, ensuring accurate usage and documentation.

• Log work hours, completed tasks, and service results in the designated service management tools.

• Adhere to documented service procedures, safety protocols, and site-specific guidelines.

• Forward unresolved or complex issues to upper-level technical support teams.

• Provide basic status updates and engage in scheduled service coordination meetings.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Must be a local candidate to the specific geographic area.

• Authorized to work in the United States.

• At least 19 years of age.

• A minimum of 1 year of experience in field service, technical support, or maintenance roles (including professional, contract, or relevant academic experience).

• Basic understanding of mechanical, electrical, or IT systems pertinent to the environment being supported.

• Proficient in using and operating an Android cell phone.

• Capable of following written procedures, safety guidelines, and work instructions.

• Competent in accurately tracking and reporting work hours in an hourly work setting.

• Possession of a valid driver’s license with a satisfactory driving record and the ability to travel to field sites.

• Able to pass background checks, safety training, and obtain required certifications, where applicable.

• Technical or vocational training in electronics, mechanics, IT, engineering, or related disciplines is preferred.

• Current enrollment in or completion of a technical, engineering, or trade school program is preferred.

• Previous experience supporting field-based equipment or distributed technology environments is preferred.

• Familiarity with service ticketing, work order, or preventive maintenance systems is preferred.

🏝️ Benefits

• Flexible work arrangements.

• Paid training opportunities.

• Hands-on experience in the field.

• Medical Insurance (available for full-time employees).

• Dental Insurance (available for full-time employees).

• Life Insurance (available for full-time employees).

• Vision Insurance (available for full-time employees).

• Short/Long Term Disability coverage (available for full-time employees).

• Paid Vacation (available for full-time employees).

• 401k plan (available for full-time employees).