Senior Field Service Technician

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Perform service tasks in accordance with work instructions and adhere to ABB's quality and safety standards.

• Provide exceptional customer service aligned with customer orders and expectations.

• Communicate timelines and expectations for service work to support customer retention.

• Collaborate with customers on-site to identify opportunities for operational improvements and address challenges.

• Carry out field service responsibilities, diagnose technical issues, and execute on-site troubleshooting in certified areas.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification of Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex activities at job sites.

• Provide training for team members and customers as necessary.

• Compile material lists and ensure that materials, parts, and equipment meet quality standards and are readily available.

• Detect potential equipment failures and propose corrective measures.

• Foster and sustain positive relationships with customers.

• Recognize potential new sales opportunities, respond to customer needs, and relay opportunities internally.

• Identify opportunities for product and quality enhancements, and suggest operational and customer service improvements to management.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report unsafe practices and incidents promptly.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with 6+ years of experience, OR a High School Diploma/GED combined with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Strong ability to interact and convey information, both written and verbal, across various organizational levels.

• Ability to work collaboratively with others effectively.

• Proficient in using Microsoft Office applications.

• Moderate project management skills using MS Project or Excel.

• Advanced skills in writing test plans and reports that detail test outcomes.

• Exceptional organizational abilities and capability to meet administrative deadlines.

• Demonstrated sense of urgency and ownership until tasks are completed.

• Candidates must possess valid work authorization allowing them to work for ABB in the US.

🏝️ Benefits

• Options between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice of two dental plans: Core and Core Plus.

• Vision benefits provided.

• Company-paid life insurance equivalent to 2X base pay.

• Company-paid AD&D coverage at 1X base pay.

• Voluntary life and AD&D insurance – fully employee-funded up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – Company paid.

• Long Term Disability coverage at 60% of pay – Company paid, with an option to buy-up to 66 2/3% of pay.

• Supplemental benefits available – 100% employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave offered for up to 6 weeks.

• Access to Employee Assistance Program.

• Health Advocate resources for mental/behavioral health, general health navigation, virtual health, and support for infertility/adoption.

• Employee discount program available.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays each year.

• Vacation time accrued based on years of service for hourly and non-exempt positions.

• Opportunities to enhance skills, shape career paths, and take on new challenges.