Senior Field Service Technician

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Collaborate with customers on-site to pinpoint opportunities for operational enhancements and resolve pain points.

• Carry out field service duties, which include diagnosing technical problems and performing on-site troubleshooting within certified zones.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Provide training to team members and customers as needed.

• Compile material lists for service-related tasks.

• Ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Actively identify potential equipment failures and suggest corrective measures.

• Foster and sustain positive relationships with customers.

• Recognize potential new sales prospects and relay this information internally.

• Spot opportunities for product and quality enhancements and propose operational and customer service improvements to management.

• Adhere to safety protocols and maintain safe work and environmental practices.

• Report any unsafe practices and incidents.

⛳️ Requirements

• A Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with a minimum of 4 years of experience in servicing critical power equipment OR an Associate’s Degree in electrical technology with at least 6 years of experience in servicing critical power equipment OR a High School Diploma/GED combined with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Proficient in communicating written and verbal information effectively to various organizational levels.

• Strong ability to collaborate effectively with others.

• Advanced skills in utilizing Microsoft Office products.

• Moderate project management skills using MS Project or Excel.

• Expertise in drafting test plans and reports that detail test outcomes.

• Exceptional organizational skills with an ability to meet deadlines on administrative tasks.

• Demonstrates a sense of urgency and ownership until tasks are fully completed.

• Must possess work authorization allowing employment with ABB in the United States.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (including a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits available.

• Company-paid life insurance amounting to 2X base pay.

• Company-paid Accidental Death & Dismemberment (AD&D) insurance at 1X base pay.

• Voluntary life and AD&D insurance, fully employee-funded, up to specified limits.

• Short Term Disability coverage for up to 26 weeks, company-funded.

• Long Term Disability coverage providing 60% of pay, company-funded; option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation time contingent on years of service for hourly and non-exempt positions.