Senior Field Service Technician

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Collaborate on-site with clients to discover opportunities for enhancing operations and resolving challenges.

• Conduct field service responsibilities, including diagnosing technical problems and performing on-site troubleshooting within certified locations.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification procedure for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Serve as trainers when necessary for both team members and clients.

• Compile material lists for service tasks, ensuring that materials, parts, and equipment adhere to quality standards and are readily available.

• Anticipate potential equipment failures and suggest corrective measures.

• Cultivate and uphold positive relationships with customers to enhance customer satisfaction.

• Recognize potential new sales prospects, address client needs, and relay opportunities internally.

• Discover avenues for product and quality enhancements and present recommendations to management.

• Adhere to safety procedures and uphold safe work and environmental practices.

• Document unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment OR an Associate’s Degree in electrical technology with more than 6 years of experience in servicing critical power equipment OR a High School Diploma/GED and equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Proficient in interacting and communicating (both written and verbal) with varying levels within the organization.

• Strong collaborative skills and ability to work well with others.

• Advanced proficiency in Microsoft Office applications.

• Moderate capability in project management utilizing MS Project or Excel.

• Advanced skills in writing test plans and reports that detail test outcomes.

• Highly organized with the ability to meet deadlines on administrative tasks.

• Exhibits a sense of urgency and ownership until tasks are completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a Copay Plan (PPO) or a High Deductible Health Plan (with a Health Savings Account).

• Selection between two dental plans: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance (2X base salary).

• Company-funded AD&D (1X base salary).

• Voluntary life and AD&D options available – 100% employee paid up to maximums.

• Short Term Disability coverage for up to 26 weeks – company paid.

• Long Term Disability at 60% of salary – company paid, with an option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits available – 100% employee paid (including Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) offered.

• 11 paid holidays provided.

• Vacation time allocated based on years of service for hourly and non-exempt roles.