Senior Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Collaborate on-site with clients to discover opportunities for operational enhancement and address pain points.

• Carry out field service duties, which include diagnosing technical problems and performing on-site troubleshooting in certified areas.

• Oversee the installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification of Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex activities on-site.

• Serve as a trainer for team members and customers when required.

• Compile material lists and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Proactively detect potential equipment failures and suggest corrective measures.

• Establish and nurture positive customer relationships to enhance customer satisfaction.

• Recognize new sales opportunities and relay them internally.

• Identify potential improvements in products and quality, and propose operational and customer service enhancements to management.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report any unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience in servicing critical power equipment OR an Associate’s Degree in electrical technology with 6+ years of experience in servicing critical power equipment OR a High School Diploma/GED combined with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Advanced capability to interact and convey written and verbal information to various levels within the organization.

• Strong ability to collaborate effectively with others.

• Proficient in using Microsoft Office products at an advanced level.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced skills in drafting test plans and reports that detail test outcomes.

• High level of organization and ability to meet deadlines for administrative tasks.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: A PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefit.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – 100% employee-paid up to maximum limits.

• Short Term Disability – up to 26 weeks – Company-paid.

• Long Term Disability – 60% of pay – Company-paid; option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee-paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation based on years of service for hourly and non-exempt positions.

• Tools and opportunities to enhance skills, shape career paths, and tackle challenges.